Job Summary: To deliver high-quality sales training sessions to sales teams and individuals, ensuring they acquire the necessary sales skills and knowledge for their development.
The Sales Training and Development Manager will support the developmental and business goals of the company by providing engaging, effective, and up-to-date training, coaching, and mentoring.
Experience: · Proven experience in sales training, teaching, or a related field.
· Experience working with salespeople of various skill levels and backgrounds in a sales environment, is desirable.
· Background in sales, preferably in a fast-paced, high-volume sales environment, desirable.
Qualifications: · Relevant degree/equivalent in a business field or a related area, desirable
· Teaching or training certification, such as a PGCE or equivalent, is desirable.
· Certifications in adult learning principles and coaching concepts, are desirable.
Responsibilities: Design, Develop, and Deliver Training · Design and continuously improve an effective onboarding process to get new salespeople up to speed quickly.
· Design, develop, and deliver comprehensive and engaging sales training sessions that meet the learning objectives.
· Prepare and distribute course materials, including syllabi, lesson plans, and other educational resources.
· Conduct classes, workshops, and other training activities in a manner that promotes active learning and salesperson(s) engagement.
· Assess salesperson(s) progress and provide constructive feedback to enhance their sales skills.
· Stay updated on the latest trends, methods, and technologies within sales to ensure the training content remains relevant and effective.
Talent Development · Responsible for the day-to-day management of the graduate sales desk, supporting their development within the sales environment.
· Assist the business in effective succession planning by identifying and developing future sales leaders through targeted training programs.
· Support the development of clear performance review processes that include learning and development components for sales teams.
Sales Team Support · Maintain accurate records of sales person(s) attendance, progress, and performance.
· Address salesperson (s) concerns and issues related to the sales training in a fair and supportive manner.
· Handle confidential information related to salesperson (s) performance and progress in an honest and trustworthy manner.
Administrative & Collaborative Duties
· Adhere to the company policies, procedures, and standards for teaching and training.
· Work with subject matter experts within the company to gather best practices and develop training content.
· Coordinate and lead web-based training sessions.
Evaluation & Improvement · Evaluate the effectiveness of training programs through feedback, assessments, and other evaluation methods.
· Use data and feedback to continuously improve and refine training programs.
· Track and communicate progress, identifying knowledge or skill gaps and recommending training solutions.
Compliance & Best Practices · Ensure that all training programs comply with relevant laws, regulations, and industry standards.
· Stay updated on best practices in learning and development to ensure the organisation remains competitive.
Stakeholder Engagement · Collaborate with line managers, sales leadership, and other stakeholders to support their teams' learning and development needs.
· Provide coaching and guidance to managers on how to support the learning and development of their team members.
Strategic Alignment · Support the senior sales team in aligning sales training initiatives with the overall business strategy.
· Embed the organisation's core values into all sales training programs to ensure cultural alignment.
Training Needs Analysis · Work closely with senior sales teams to identify staff training needs through various methods, including sales performance reviews and feedback.
· Develop and implement comprehensive training plans that address identified needs.
Process Improvement · Map and evaluate current processes and offer recommendations for areas of improvement.
· Develop and maintain clear best practices and workflows to enhance sales efficiency.
Public Relations · Promote the company through visiting universities to attract graduate level talent.
· Prepare and deliver external talks, seminars or workshops, both in-person and web-based, to develop relationships with universities and local schools.
· Showcase the company at recruitment events, such as career fairs and exhibitions.
Key Competencies (Skills): · Excellent sales training skills, with the ability to engage sales person(s) and promote active learning.
· Strong subject matter expertise in the sales methodologies being taught.
· Ability to design and deliver training content that is relevant, up-to-date, and aligned with learning objectives.
· Proficiency in using sales tools, systems, and digital learning platforms.
· Effective communication and interpersonal skills, both written and verbal.
· Strong coaching and mentoring skills to support staff development.
· Strong organisational and time management skills to ensure all training sessions are well-planned and executed.
· Ability to multitask and prioritise workload to meet deadlines.
· Proficient in using educational technology and tools to enhance the learning experience.
· Familiarity with industry-standard software and relevant hardware or sales tools such as CRM systems.
· Strong analytical skills to identify training needs and evaluate program effectiveness.
· Ability to use data and feedback to continuously improve and refine training programs.
· Ability to assess student/sales team performance and provide constructive feedback.
· Ability to resolve conflicts and manage heavy workloads.
· Commitment to adhering to institutional policies, procedures, and standards.
· Stakeholder management.
· Ability to use data and feedback to continuously improve and refine training programs.