Hello, we're Starling.
We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.
We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.
We're a bank, but better: fairer, easier to use and designed to demystify money for everyone.
We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.What you'll get to doThis is a critical and high profile role, responsible for executing Starling's retail strategy and nurturing a culture of customer centricity, creativity and innovation.
This role requires previous commercial experience in UK retail banking or consumer finance, with a focus on strategy, regulatory compliance and product development.
As the Bank's Retail Product Lead you will: Lead the Bank's work to develop its retail product offering.
You will work collaboratively with cross-functional teams (including finance, legal and compliance) to ensure that appropriate governance is carried out at all stages of the product life-cycle, and to help deliver new retail products/ongoing enhancements to the existing retail proposition.
A key stakeholder is our technical product team, who are responsible for design and working with engineering on development and delivery.
Work closely with Compliance and Legal to ensure that new retail products or any changes made to existing retail products meet regulatory and legal requirements.
Lead product design and governance processes and deliverables such as Fair Value assessments, Product Customer Journeys and risk assessments.
Conduct regular product reviews in order to identify areas for improvement.
Working alongside the relevant business areas, ensure that improvement actions are followed through to completion.
Have a strong relationship with the technical Product and Engineering Teams to help prioritise improvements that will enhance the customer journey and mitigate risk.
Manage a team of experienced Retail Product Specialists/Managers, including through setting clear objectives and supporting development.
Be responsible for keeping abreast with market trends, competitor activity and regulatory/legal changes which may impact the retail proposition.
Lead ongoing monitoring of the Bank's product and develop the Bank's Product MI.
You will help to establish new product performance metrics, define triggers and monitor these on an ongoing basis to ensure the product is delivering good customer outcomes.
Requirements Experience in senior product owner roles within UK retail banking, or consumer finance.
Experience engaging with Executive and Board members Experience leading a team of experienced retail product specialists/managers.
Demonstrated ability to take over leadership of a critical project at a key juncture.
Flexibility to work in ambiguous situations and support customer and business priorities.
Significant experience of leading the development and monitoring of performance of retail banking products (e.g.
Savings, Consumer Credit, Current Accounts).
Experience of managing Product P&Ls Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels.
Analytical and critical thinking, with the ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions.
High level of integrity, energy and sense of urgency to make things happen.
Excellent communication and influencing skills to manage relationships and drive positive change to enhance the customer journey and retail product proposition.
Numerate individual who is comfortable analysing and interpreting data - past experience of using Google's Looker tool would be advantageous.
Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies.
Ability to work under pressure and manage competing priorities.
Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care.
Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About UsYou may be put off applying for a role because you don't tick every box.
Forget that!
While we can't accommodate every flexible working request, we're always open to discussion.
So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking – and that starts with our brilliant team.
Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes.
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