And now for the good stuff Hospitality is all about looking after people and we are committed to our people.
We work hard to ensure you can enjoy your job and are well rewarded.
As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeIn a NutshellWe're a group of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team.We are actively seeking a Reservations Co-ordinator to come and join our busy Reservations team here at Royal Berkshire Hotel, an Exclusive Hotel.
As a Reservations Co-ordinator you'll be responsible to taking all the hotel bedroom reservations and ensuring that all enquiries are converted to bookings.
Lots to do, but lots of funEnsure that expectations are exceeded at all timesSupport the sales and operational teams in delivering exceptional standardsPerform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.Utilise systems ensuring effective diary management at all times.Ensure prompt and professional replies to all e-mails.Constantly update forecast sheet to ensure all staff can monitor upcoming businessAnticipate guests' needs where possible to enhance the quality of service and positively promote sales to maximise revenueOperate and maintain the trace systems for reservations to obtain maximum occupancy, yield management and rate during peaks and troughsGenerate and assist in up selling hotel services and facilities in addition to bedroom salesContinually communicate all reservations' activities in a concise way to all relevant areas of the hotelThe role must ensure that all calls are answered and dealt with within our guidelinesAssist the Reservations and Revenue Manager in any other areas as and when requiredAre you right for us?The ideal candidate will have; Exceptional organisational skillsA professional and friendly telephone mannerThe ability to work well under pressureExcellent team working skillsA high standard of PC skillsConfidence in working to their own initiativeAre we right for you?We expect a lot but we'll give a lot to get the right people.
There are 4 main things we look for1.
We want people with bags of character.
We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.2.
We want people people.
You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.3.
We need extra milers.
So if you think the job description is all you have to do, then we're not for you.4.
You have to put your heart into it.
When you tell a guest you're happy to help, you have to mean it.