Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.
This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.
Duties of the Relocation Consultant position include; Management of full client portfolio from first enquiry to completion of the relocation Briefing the relocating employee to make them aware of the entire relocation process Organising property viewings and visits for assignees Offering advice and report recommendations to clients, or appointing third parties where appropriate Acting as a main point of contact for clients and relocating employee, as well as team members and account managers Delivery of excellent client service across a diverse range of clients and cultures Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements Select and appoint third parties when required (marketing agents, furniture rental etc) Authorise employee expenses and third-party supplier invoices Negotiate home purchase and sale prices Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers Initiate development opportunities Assisting account managers with checking policies and ensuring changes are carried out Responsible for service of delivery within budget Experience and desirable skills required; Experience within Relocation, Destination Services, Property sales, or Estate Agents' Lettings department, and working with a UK and international caseload Understanding of relocation, letting procedures, and tenancy agreements preferred Experience in working in a customer service role Ability to manage own workload under pressure MS Excel, Outlook, and Word proficient Confident and proactive Passionate about delivering exemplary client service in line with company guidelines