Job overview An exciting opportunity has arisen for an Registration Authority Agent to join the team and assist in the Trusts continued growth of Smartcard enabled applications.
In brief, the RA facilitates the Identity & Access Management (IAM) process for the Trust via completion of robust Identity checks, production of physical and Virtual Smartcards and the assignment of Position based access for use across numerous clinical applications and Electronic Staff Records (ESR).
The successful candidate will be required to conduct appointments and sessions autonomously both in the office and at any trust site.
There is also a requirement to provide ongoing technical support around the Smartcard and associated software.
You will need to provide accurate, clear and conciseinformation often of a technical nature, assisting with problem solving and signposting as appropriateEnsure continuity of the trust RA service, to support timely access by clinical and support staff as well as training access and staff testing access on behalf of the project teams.
Main duties of the job Maintain accurate and up to date records of all activities associated with the provision of the RA service in accordance with the Data Protection Act and other Information Governance rule and regulations.Conform to all National and Trust policies and procedures regarding registration for NHS CRS Smartcard applications.Train and support staff for the introduction of smartcards to access clinical systems.
Perform RA Activities according to Trust policies and procedures including, but not limited to:• User registration• Verifying user ID checks to e-GIF level 3 & taking photos• User NHS Spine UUID account creation• Smartcard production and issuance• Ensure terms and conditions of Smartcard usage are agreed to• Role profile maintenance/administration• Adding or changing role profiles (where appropriate)• Deactivating role profiles• Revocation and cancelling smartcards• User suspension• PIN/Passcode resetting• Smartcard certificate renewal• Replacing lost and damaged smartcards• Incident reporting• Advising on and monitoring user access and smartcard use• Providing user information and reports to the CS Technical Team• Providing appropriate training and process advice and guidance• Diagnosis of RA related problems and their resolution• Advice and referral to the correct department for non-RA related problems Working for our organisation Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.
Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.
It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging.
We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both documents, please view the attachment/s below.We are dedicated to being an outstanding place to work and will work with you to get the best experience.
We know flexible working is not a one size fits all and will mean something different to everyone.
We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person specification Qualifications and Knowledge Essential criteria Educated to A Level, or equivalent in English and Mathematics or a scientific subjectKnowledge of Integrated Identity Management (IIM) and in particular, User Identity Manager (and successor system).
Desirable criteria Professional or vocational qualification and good knowledge og information technology supported by evidence relevant to continuous professional development.
Experience Essential criteria Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environmentProficiency in ICT facilities and tools including e-mail, text, MS Office (Outlook, Word, Excel and Powerpoint).Experience of using the NHS Spine User Directory (SUD), User Identity Manager (UIM), Smartcard Management System (CMS) and Electronic Staff Records (ESR).
Desirable criteria Experience of providing IT training and production of user guides.
An experience of training users at a technical level whilst being able to communicate this into layman's termsPrevious experience in customer services or/and healthcare environment.
Skills Essential criteria Ability to command the confidence of managers and clinicians; willingness to accept responsibility in a high-pressure environment; ability to maintain good working relationshipsProblem solving skills to help staff at all levels through process change and service development.Excellent organization and administration skillsMethodical with a robust attention to detail Specific requirements Essential criteria Personable, enthusiastic and committed.Approachable and patientFlexible, adaptable and thorough.Willingness to learn and developAbility to work calmly under pressureExcellent team playerStrong understanding of confidentiality issues and data protectionA reliable work record.
Communication Essential criteria Excellent written and oral communication skills, including the ability to use tact and persuasion Skills Essential criteria Strong interpersonal skills; ability to communicate technical issues clearly and concisely.Able to prioritise tasks and deliver to key areas against deadlines