Our client is looking for aRegistered Manager and is required due to recent growth and future growth planned.
The role is full time, flexible in terms of your work pattern; however, you will be required to work during office hours and mainly from the office so you can liaise and be hands on with the team.
Your prime responsibilities are to ensure the CQC regulatory requirements and to manage all relationships and contact with Clients and Carers.
As the Registered Manager, you will need to possess leadership qualities that engages and motivates your team setting clear expectations and delivery of the highest standards across all elements of the business.
The post holder is a key member of the Management Team must have experience as a Registered Manager, have great attention to detail, a good understanding of compliance and be comfortable with all aspects of care delivery.
Growth To ensure the business meets its growth and sales targets in terms of both hours, client volumes and revenue.
Prepare management reports on the business for senior management and Directors as required.
Promote a good working relationship across the Group, championing the Group Values.
Build and nurture productive good working relationships with HCPs, other healthcare providers and referral channels in the local area.
Keep abreast of local events and initiatives, as well as competitor activity, making suggestions on continued service improvement, innovations and measures we can take to elevate our service offering.
Quality Care Be accountable to always provide an excellent person-centred care service to all clients.
Responsibility for all Client Reviews, reassessments to ensure all paperwork is up to date, accurate and person centred.
Liaise with Clients (and as necessary with their families and other care professionals) to ensure their ongoing needs are met.
Take an active role in the on-call arrangements required.
Compliance Ensure the business activity is fully compliant and conforms in all aspects of the standards and requirements of CQC and other relevant regulatory bodies.
Be responsible for the safeguarding of Client safety and wellbeing.
Ensure policies and procedures are followed.
Chair regular governance meetings.
Conduct regular audits of activity and evidence as required.
People Recruitment including adherence to all Right to Work regulations, DBS employment checks and all regulatory compliance requirements.
Manage staffing levels to support safe, cost-effective delivery of services and growth ensuring the mandatory training and induction programme is implemented and evidenced.
documented and improvement plans implemented where necessary.
Hold regular meetings with the team.
Responsibility for the training, management and supervision of staff including staff performance, formal annual appraisals, regular supervisory meetings, and spot checks.
Ensure annual leave is managed in line with the business and individuals needs and that all employees annual leave entitlement is taken within the particular financial year.
Manage, coach and develop the Care Coordinators.
Experience & Skills Previous Registered Manager Excellent understanding of the CQC requirements.
Experience in the private pay home care market including Live In Care.
Ability to work under pressure with conflicting priorities.
Flexible and able to cover on-call requirements.
Strong leadership with the ability to manage people and performance well.
Outstanding customer service, communication and relationship building skills.
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