Job summary The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.
Main duties of the job This job description is generic across the trust and tasks will differ from site to site.
Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessarySupport with room bookings and allocation of rooms as requiredTaking and relaying messages both verbal and by telephone, prioritising as appropriate.Liaison with staff at all levels throughout the Trust.To use various clinical systems to support in the booking in of patients at various clinics/departmentsMeet and greet and booking patients in as required on arrival.Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.Data inputting.
About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progressionExcellent NHS Pension schemeGenerous maternity, paternity and adoption leaveOptions for flexible workingUp to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leaveExtensive Health and Wellbeing support and resourcesIf you work in our community teams, we pay for your time travelling between patientsLease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rateSalary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business ratesSalary sacrifice bikes up to £2kFree car parking at all trust sitesFree flu vaccinations every yearCitizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more.
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description Job responsibilities To learn more about this varied and interesting role please see the full job description and person specification.
Person Specification QUALIFICATIONS & TRAINING Essential IT skills to RSA 2 level Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience Good communication skills EXPERIENCE Essential Previous administrative and clerical experience Word processing and data inputting experience Ability to liaise at all levels Customer interface experience Problem solving experience Computer literate Desirable Experience of working in the NHS SKILLS, KNOWLEDGE & ABILITIES Essential An effective written and oral communicator Excellent telephone manner Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure Excellent organisational skill Flexible hours of work to ensure continuity of reception function Flexible working to ensure continuity during periods of absence Ability to work within a team Ability to work without supervision Ability to focus on a range of issues at any one time.
Desirable Understanding of NHS Excellent keyboard skills