Job summary To provide a professional, customer centred receptionist service to patients attending the Outpatient areas across all sites and all reception desks as operationally required.
Main duties of the job You will be based in Kaleidoscope in Catford, a purpose built children and young people's centre that hosts a range of health care professionals, administrators and different agencies.
Having a range of services under one roof provides an ideal environment for assessing and treating children.
It also makes the lives of parents whose children use Kaleidoscope's services a little bit easier as they don't have to travel to different parts of the borough to see different professionals.. About us Our people are our greatest asset.
When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.
Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.
We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership developmentWidening access (anchor institution) and employabilityImproving the experience of staff with disabilityImproving the EDI literacy and confidence of trust staff through training and developmentMaking equalities mainstream Job description Job responsibilities To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments.
To be the first line of contact to the public face of the Trust for patients attending clinical treatment.
To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.
To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.
To maintain a calm attitude at all times, being aware of patients worries and concerns coming to hospital.
To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.
Person Specification Knowledge Essential Numerate and articulate Excellent written and verbal communication skills Knowledge of Patient Admin System (PAS) Excellent organisational skills Keyboard skills Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations.
Desirable Experience of using RIO Qualifications and Training Essential Educated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS Service Experience Essential Recent NHS experience Desirable Customer service experience