Job summary Wide Way Medical Centre has an exciting opportunity for a caring and enthusiastic individual who enjoys working with patients at front of house as a receptionist.
The individual will be joining a team of receptionists to deliver core reception services at the practice which includes meet and greet at the desk and answering phone calls to ensure the patients needs are met.
Main duties of the job To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us Wide Way Medical Centre cares for 16000 patients in East Merton, SW team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacists supported by our wonderful administrative and front of house are dynamic and innovative in our approach to providing outstanding care to our patients.
We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential.
Our leadership team is caring and compassionate at the same time as ensuring staff are well supported and resourced at the Practice.
Job description Job responsibilities The following are the core responsibilities of the Receptionist.
There may be, on occasion, a requirement to carry out other tasks.
This will be dependent upon factors such as workload and staffing levels:a.
Maintain and monitor the practice appointment systemb.
Process personal, telephone and e-requests for appointmentsc.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelyd.
Signpost patients to the correct servicee.
Initiating contact with and responding to, requests from patients, team members and external agenciesf.
Clinically code data on EMIS Webg.
Photocopy documentation as requiredh.
Data entry of new and temporary registrations and relevant patient information as requiredi.
Input data into patients healthcare records as necessarya.
Direct requests for information, , SAR, insurance/solicitors letters and DVLA forms to the administrative teamb.
Manage all queries as necessary in an efficient mannerc.
Carry out system searches as requestedd.
Maintain a clean, tidy, effective working area at all timese.
Monitor and maintain the reception area and notice boardsf.
Support all clinical staff with general tasks as requestedIn addition to the primary responsibilities, the Receptionist may be requested to:a. Partake in audit as directed by the audit leadb.
Support administrative staff, providing cover during staff absencesc.
Action incoming emails and correspondence as necessaryd.
Scan patient related documentation and attach scanned documents to patients healthcare recordse.
Complete opening and closing procedures in accordance with the duty rotaf.
As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficientlyg.
Order and monitor stationery suppliesh.
Produce, maintain and participate in the receptionist rota for lunch and out of hours covera.
Deputise for the Patient services lead during periods of absenceb.
Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory trainingc.
Identify and provide team training where requiredd.
Support in producing and maintaining the duty rotae.
Support the Practice Manager with all Patient Participation Group related mattersf.
Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room Person Specification Experience Essential Experience of working with the general public Have right to work in UK with no sponsorship requirements Desirable Experience of administrative duties Experience of working in a healthcare setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Desirable EMIS user skills Flexiblity Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check