The Role As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave.
Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience.
You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times.Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.
What we look for Passionate about delivering the highest levels of service with a desire to learn, work hard and progressComfortable in a front line role facing the publicEmpathetic and able to build relationshipsAn open personality who is relaxed and natural in their interactionsAccurate with good attention to detailDemonstrable desire to pursue a hospitality careerAble to work effectively as part of a teamPrevious experience in a fast paced service environment What's in it for you?
Great development opportunitiesDiscounted rates on hotel rooms, food and drink across the Clermont Hotel GroupInterest free season ticket loans (conditions apply)Access to a 24/7 Employee Assistance ProgramPension and Healthcare SchemesWagestream - get access to earned salary before paydayPaid volunteering daysGenerous recommend a friend schemeApprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portalGreat Recognition program...and many more!