Reception Manager

The Role Our Reception Managers are key players in our reception teams.
This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role.
- You will- show excellent leadership skills and a track record of delivering results through your people.
You will be responsible for delivering a seamless experience at the reception desk for every guest, as well and dealing with any queries that may arise, related to your department or not.
Passion for guest service is essential as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training and developing your people.
The role also has a sales element, so you should be confident driving sales at the desk and through your team.- What we look for Creative and inspiring leadershipAttention to the smallest detailsA passion for guest serviceExcellent communicationAnalytical skillsKnowledge of Opera would be advantageous What's in it for you?
Great development opportunitiesDiscounted rates on hotel rooms, food and drink across the Clermont Hotel GroupInterest free season ticket loans (conditions apply)Access to a 24/7 Employee Assistance ProgramPension and Healthcare SchemesWagestream - get access to earned salary before paydayPaid volunteering daysGenerous recommend a friend schemeApprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portalGreat Recognition program...and many more!