Job summaryWe require a skilled and motivated supervisor to lead reception services and associated practice administration at Manor Brook Medical Centre in Southeast London SE3.This is for a permanent contract, to work Monday to Friday.Working Times: Between 30 hours and full-time, hours to be agreedSalary: to be agreed according to skills and experienceCriteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.The candidate will need to have the following:Strong leadership and team building capabilitiesGood written and verbal communication skillsA belief in high standards of customer serviceProficiency in office software and rota scheduling systems.Ability to handle multiple tasks and thrive in a fast-paced environment.
Main duties of the job Main duties of the jobThe main responsibilities include (but are not limited to):Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scalesReporting issues to the practice manager as necessary.Promote a harmonious and professional atmosphere in this public facing role.Oversee all administration tasks in receptionDelegation and monitoring of daily clerical workEnsure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)Induction of new staff at the point of their arrival including locum staffDeal with more complex enquiries from patients including informal complaints relating toreception functionsManage day-to-day issues that may arise within the team or with individualsRegularly evaluate quality of individual and team performance About us About usManor Brook Medical Centre is a well-established medium-sized, teaching and training NHS practice in Blackheath, Southeast London.
We are a friendly team with a philosophy of high standards of patient-centred medical care.
Job description Job responsibilities Job responsibilitiesOversee the smooth running of the reception teamResponsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scalesReporting issues to the practice manager as necessary.Promote a harmonious and professional atmosphere in this public facing role.Oversee all administration tasks in receptionDelegation and monitoring of daily clerical workEnsure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)Induction of new, locum or temporary staff at the point of their arrivalDeal with more complex enquiries from patients including informal complaints relating toreception functionsManage day-to-day issues that may arise within the team or with individualsRegularly evaluate quality of individual and team performanceDeal with general telephone enquiries from patients and the publicBook appointments and home visitsProcess requests for repeat prescriptionsRegister new patients, ensuring full practice information is givenProcess requests for EMIS access to prescriptions, booking and records accessThe above list of duties is not exhaustive and may be subject to change as deemed necessaryContinually assess and evaluate systems and quality, recommending changes and improvements to the practice as appropriateWork to achieving practice targetsLine management responsibilitiesInduction and training of all new staff to agreed standardsRegular reviews with all reception staffHold and record regular team meetingsSupport the annual appraisal process for reception staffMonitor staff leave, performance and developmentPatient engagement and liaisonPromote on-line options for registered patientsSupport and promote the Patient Participation GroupSupport and promote Patient Awareness eventsSupport the POM in management of complaints, comments, and complements Person Specification Qualifications Essential GCSE or NVQ Level 3 or equivalent experience or higher.
Experience of managing a reception team Experience of working with junior and senior staff and ability to engage with both staff and patients.
Experience of managing staff rotas Experience of managing of difficult situations and complaints management Experience of NHS computer system software such as EMIS, Docman and Microsoft Office.