Quality and Compliance Manager Bristol, UK £Competitive Salary + Benefits Who are we? We create world-class exhibitions and live events for clients all over the world. We typically
deliver 500+ events per year across 6 continents. Most of our team are based in Bristol and
North Devon. We also have offices in London, San Francisco and Singapore. We work with a range of B2B clients across most industry sectors, from leading brands through to Government departments, and our events include anything and everything, from conferences and exhibitions, through to product launches, brand activations and roadshows.
We are excited to announce that we are seeking a talented Quality and Compliance Manager to join our friendly Business Operations Team. You'll work closely with our Business Operations Director and collaborate with everyone from the Event Director to the Facilities Manager.
In this role, you'll be the go-to expert for all things quality, compliance, and governance. Your mission will be to implement and manage procedures, audits, checks, and controls that help us deliver exceptional service to our clients while effectively managing and mitigating risks.
You'll play a vital role in building strong relationships with our suppliers, ensuring they align with our Supply Chain Management Framework. This includes onboarding new suppliers with due diligence and measuring their adherence to our sustainability and environmental standards.
Additionally, you'll oversee our processes in line with ISO accreditations and GDPR requirements, partnering with teams to identify skill gaps and provide the necessary support. You'll also manage client contractual obligations, mapping out requirements and ensuring we meet our commitments.
Key responsibilities: Ensure that the company operates in line with our three current ISO standards (ISO 9001, ISO 14001 and ISO 20121), ensuring consistency in business processes / procedures. Manage current implemented GDPR procedures (SAR requests, data retention, data asset register) and support teams where needed; including conducting checks and audits on data deletion. Responsible for the management of client contractual obligations; mapping out requirements upon winning and ensure delivery teams understand and comply with responsibilities, including data management. Develop and implement frameworks to monitor progress against contractual KPIs; develop reports for the Commercial Director and Managing Director. Responsible for the management and implementation of the existing business-wide Supply Chain Management Framework, overseeing due diligence, implementation and management of audits and quality controls. Putting in place Quality and Compliance Improvement Plans where needed. The person we are looking for: Previous experience in a similar role. Experience of the events industry is preferred, but not essential. Passionate about driving and championing continuous improvement, process and efficiencies and takes pride in delivering the very best work. Ability to manage several tasks simultaneously and maintain excellent attention to detail. Effective communicator with strong interpersonal skills with the ability to build rapport with a range of people of all levels, including suppliers and internal colleagues. Great at developing frameworks, policies, procedures and understanding how to implement and mobilise those across the business. Highly organised, taking a pragmatic approach and being able to see the bigger picture whilst drilling the detail. Brilliant leadership skills and comfortable with having hard conversations. Great writing and administrative skills, with high competency in Microsoft Office – Excel, Outlook, Word, PowerPoint. If this sounds like something for you apply today!
What we offer
For starters, you get 25 days holiday, which goes up to 29 after 2 years. There's a company pension scheme, cycle to work scheme, and an extensive employee discount scheme that will save you money on everything from gym memberships to eating out.
We play hard. We throw awesome seasonal staff socials, finish early on Fridays in the summer, and we close down every year between Christmas and New Year.
We'll look out for your wellbeing. There's a medical plan that pays cashback on your dental treatment, glasses, physio and things like that; plus, it features an employee assist programme with a 24hr GP hotline and wellbeing support service. And if you refer a friend to come and work for us, we'll pay you a finder's fee.
The serious stuff
We take the serious stuff seriously. You'll be given access to the learning and development you need to grow and progress. And we have clear codes of conduct and policies on issues like equality, diversity & inclusion, and sustainability.
We are proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer we have committed to; ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people who meet the minimum criteria for the job and anticipating and providing reasonable adjustments as required.
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