Property Manager –Part Time Salary: £29,486 Type: Permanent, Part time (30 hours per week) Monday to Friday Location: Oxford office based daily – working across multiple sites, withoccasional travel to different sites in and around OxfordAbout usWe're a UK housing associationcommitted to a new vision – providing homes people love to live in.With over 38,000 homes inmanagement across London and southern England, we provide a wide range of homesfor social, affordable and private rent, specialist housing services, as wellas homes for sale and shared ownership.Our 70,000 customers havediverse backgrounds and levels of income and we're here to provide all of themwith homes that are safe, high quality and sustainable.
And with social housingroots going back eight decades, we continue to ensure that every penny ofprofit we make is reinvested into our charitable social purpose – deliveringmore homes and better services for customers.We're also members of the G15, agroup of leading housing associations that work together to house one in tenLondoners and tackle the housing crisis.
About the roleWe're searching for a PropertyManager to join our friendly and hard-working team at A2Dominion.
Thisrole will be responsible for delivering excellent property management servicewithin Specialist Housing (Keyworker Sector) including multi-occupancy &self-contained dwellings and carry out landlord obligations within regulatoryrequirements.Key responsibilities:To participate in the allocation of rented accommodation to applicants including issuing tenancy paperwork, collection of payments, management of void units to establish an efficient and effective turnaround of properties minimising rental lossTo partake in the end of tenancy process, including processing notices to vacate, management to end rental accounts, arranging rent refunds as appropriate, inspect properties and release of depositsBe the point of contact for our customers to resolve and investigate complaints and issues raised by residents and provide advice and guidanceTo carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issuesMonitor contractor performance at the schemes and feedback to stakeholders regarding any performance deficiencies experienced from contractorsBe empowered to deliver residential property management duties ensuring high levels of customer satisfaction at all times ( manage customer disputes and anti-social behaviour)Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as requiredEncourage, support and, where appropriate, proactively encourage and (if required) enforce occupants of buildings towards good housekeeping and fire safety practicesMore about youFor this role, we're looking forsomeone with the following:Educated to GCSE level or equivalent in Math's and English (Grades A*- C)Full UK Driving License and access to a vehiclePrevious experience of working in property management is essentialPrevious experience of delivering front line customer service in a front facing roleProven experience of problem solving for residents and understanding their needsGood level of IT Knowledge including Outlook, Word and Excel, and an ability to compile and write reportsExcellent verbal and written communication and interpersonal skillsHas or willing to study towards professional membership/qualification (CIH/IRPM/CMI or equivalent)Choosing us is easyAs an employee of A2Dominion, wewant you to feel rewarded and have a choice of flexible benefits, salaryexchange benefits, and rewards and discounts that work for you, wherever youare in your life.We offer a wide range of staffbenefits.
For this role, these include:25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of serviceUp to 8% contributory pensionInvestment in your learning and development.In addition, all permanent andfixed-term employees receive a generous annual allowance of up to £300 to usetowards health and lifestyle benefits for both you and your family.We also operate a Cycle to WorkScheme whereby employees have access to cycling equipment throughout the yearand can pay via monthly salary deductions.Whatever the role, we want youto bring your knowledge and experience to play your part in improving people'slives.If you require a reasonableadjustment during the recruitment process, please contact our Resourcing Teamto request: A2Dominion Group is a DisabilityConfident Employer which meansthat we are committed to employing disabled people and will:actively look to attract and recruit disabled peopleprovide a fully inclusive and accessible recruitment processoffer an interview to disabled applicants who meet the minimum criteria for the jobbe flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the jobmake reasonable adjustments as requiredAt A2Dominion Group, werecognise the positive value of diversity, promote equality and inclusivity inour hiring processes.
We always aim to recruit the person who is most suited tothe job and welcome applications from people of all backgrounds – men andwomen, people of all ages, sexual orientations, nationalities, religions, andbeliefs.Meeting the role requirementsWe recognise that some peoplewill only apply for a role if they meet 100% of role requirements.
Ifthis sounds like you, we'd still encourage you to apply and also to arrange acall with one of our recruitment team to discuss your application furtherat A2Dominion is proud to be afamily friendly employerEveryone is welcome atA2Dominion Group.
We know that equality, diversity, and inclusivity makeus better.
We embrace the unique contributions of our people and seek tocreate a workplace where everyone feels like they belong.
Find out why ourpeople love working with us.Join us at A2Dominion, where your expertise will be integral to ourrecovery journey, creating lasting positive changes in the lives of ourcustomers.
If you possess the right motivation and drive to contribute to ourrecovery and change initiatives, we invite you to apply and be a crucial partof our team.