Pre Litigated Team Leader Counter Fraud

Description As the Pre Litigated Fraud Team Leader / Supervisor you will have overall responsibility to lead, encourage, mentor and develop all members of the Pre Litigated team to their maximum potential, ensuring the team meets internal and client objectives and delivers market-leading counter-fraud results.
This role has both operational and technical elements and the successful candidate will work collaboratively with the Technical Manager and Lead Lawyers within the department to continuously improve the quality and outcome of work undertaken within the team.
The Pre Litigated Team Leader will have operational responsibility of the team covering performance against financial and quality objectives, allocation of work, welfare and delivery against SLAs.
In additional the Pre Litigated Team Leader will have supervisory responsibility of the team, ensuring robust and commercially sound strategies are deployed across all matters generating the best possible outcomes for our Insurer Clients.
Key Responsibilities People Leadership:  · Plan and distribute workload across the team in line with Lead Lawyer recommendation, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
· Support the team by effectively dealing with all aspects of people management, welfare concerns, sickness and proactive performance management.
Create a culture of engagement and positively improve morale.
· Drive a consistent and effective structure of communication across the team.
· Hold team meetings at least monthly to cascade information, gather feedback and improve engagement  · Meet regularly with each team member to discuss performance and ensure appropriate support and development.
· Agree objectives to include a personal development plan and facilitate opportunity to develop.
· Conduct bi-annual performance reviews and regular career development discussions supported by a PDP  · Ensure all Team members achieve all financial and other objectives  · Manage the on boarding of new recruits, ensuring their effective introduction and integration to the team, internal processes and client requirements and fraud strategies.
Technical , Quality and Client Delivery :  · Working with the Senior Leadership Team to devise and deliver a plan to ensure all client and internal KPI's are achieved or exceeded.
· Provide supervision and mentoring to the Pre Litigated Handlers to ensure all matters have a technically robust and commercially sound strategy set from the outset  · Implement and ensure compliance with specific fraud strategies provided by Lead Lawyers in order to achieve very best claim outcome and improve kick out rates.
· Ensure compliance with all client MI requirements  · Provide specific client briefs and updates.
· Complete projects and process updates in order to improve current operating practices and/or to address specific client issues as and when arise.
· Implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
· Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery  · Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
Operational management:  · Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised.
Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target including write offs  · Ensure all Team member meet or achieve all financial objectives · Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
· Embed best-practice usage of the firm's case management system across the team, monitoring critical actions and escalations to ensure all client and procedural requirements are met.
· Embed and own management of all risk and compliance processes in the team.
· Manage WIP in accordance with the firm's processes.
· Deal with all incoming post and file allocations · Deal with transfer of cases where required, working with Lead Lawyer to minimise impact to client service.
· Recruit the best talent to replace leavers or meet growth needs by conducting interviews · Proactivity manage team capacity and advise BUD on recruitment needs in line with open volumes, incoming volumes, optimum caseloads and compositions To ensure compliance with the SRA Standards & Regulations.
Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office.
We are agile workers and attend the office at least 1 day per week.
Skills, Knowledge and Expertise · Demonstrable experience in a fraud file handling role with a level of Handling and Financial Authorities obtained is essential.
Experience in organised fraud is desirable · Experience of financial management of a team driving improvement in productivity, cycle times and hours worked · Demonstrate some prior experience in a technical, supervisory role · Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.
· The ability to objectively review performance and deal with any issues effectively and give constructive feedback · Adhere to and be a role model for the Keoghs Values Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)  Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing  Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer  Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.