Practice Manager

Job summaryResponsible for the smooth, efficient and profitablerunning of the practice and maintaining a happy and committed team.Keeping the partners abreast of forthcoming changes inthe NHS and giving them options for responding to change.Job responsibilitiesPersonneland trainingManaging the administrative staff andnon-clinical management of nursing staff, including securing funding and takinglead responsibility in staff appraisal and organising recruitment selection andtraining.
Ensuring contracts of employment areprovided to all staff and that all relevant employment legislation is followed.Ensuring the practices employment policies and procedures are comprehensiveand up to date.
Ensure adequate staffing levels at alltimes.
Manage GP rota and appointment system.
Manage training needs of all new staffto agreed standards.Financeand profitability Responsibility for the book-keeping,petty cash and other financial aspects of the practice, including payroll andNHS pension scheme arrangements Ensuring that all income andexpenditure due to or made by the practice is received or recorded in theaccounts of the practice, and preparing financial reports for the partners.QAIFResponsibility for overseeingAccess and QI Projects and support admin and clinical teams where necessaryResponsibility for QAIFsubmissions and reporting to the Health BoardEnhancedServicesResponsibility for ensuringenhanced services offered by the practice are delivered to a high standardResponsibility for ensuringES audits are completed in a timely manner ready for reporting to the HealthBoard Informationtechnology Responsibility for the computersystem, telephone system and remote access equipment including organising anymaintenance and developments to the system.InformationGovernance Ensure compliance with GDPR andcurrent Data Protection legislationPremisesand equipment Responsibility for security, repairs,insurance and maintenance of premises, services and equipment.
Ensuring that the practice complieswith aspects of Health & Safety at Work (HASAW) legislation.Patientservices Implementing and maintaining systemsto receive patient enquiries and suggestions, including oversight of thepractice-based complaints procedure in conjunction with the assistant practicemanager and relevant partner.
Reviewing and updating the practicesinformation leaflet/website, practice publicity and health education material.
Deal with more complex enquiries frompatients as necessary.Futureplanning Preparing a practice business plan,annual report and practice aims and objectives as required by the partners Keeping abreast of developments withinthe NHS that might impinge on the practice or individual partners and offeringoptions for consideration by the partners.ExternalrelationshipsEnsuring efficient internal and external communication,including being the focal point for contact with the primary care organisation,solicitor, accountant and other bodiesConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth& safetyThepost-holder will implement and lead on the full range of promotion andmanagement of their own and others health, safety and security as defined inthe practice Health & Safety policy, the practice Infection Control policyand published procedures.
This will include (but will not be limited to):Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the businessUsing personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the businessMaking effective use of training to update knowledge and skills, and initiate and manage the training of othersUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where neededActively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managersUndertaking periodic infection control training (minimum annually)Routine management of work areas to keep them tidy, safe and free from hazardsDemonstrate due regard for safeguarding and promoting the welfare of children.Equalityand diversityThe post-holder will support theequality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/ProfessionaldevelopmentThe post-holder will participate inany training programme implemented by the practice as part of this employment,with such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQualityThe post-holder will strive tomaintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunicationThe post-holder will recognise the importance of effective communicationwithin the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContributionto the implementation of servicesThe post-holder willApply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate Person Specification Qualifications Essential Educated to A Level Standard Desirable Educated to degree level in healthcare or business Leadership and/or management qualification Experience Essential Excellent communication skills Strong IT skills Excellent leadership skills Excellent interpersonal skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Strategic thinker Effective time management (planning and organising) Excellent problem solving and analytical skills Polite and confident High levels of integrity and loyalty Ability to use initiative and judgement Ability to work under pressure Flexibility to work outside of core office hours High levels of discretion and ability to maintain confidentiality Full UK driving licence Desirable Experience of working in a GP practice