Job summary Harborne Medical is looking for experienced, people focused team workers to build our hardworking and reliable team.The ideal candidate will be experienced in reception and administrative duties within a primary care setting.To provide high quality administrative and reception support to partners, staff, patients, relatives and other key stakeholders.To work flexibly, including weekends and evening where necessary to ensure the delivery of an effective and efficient service at all times.
Main duties of the job To provide reception dutiesOperate telephone systemsCare navigateManage medical recordsProcess incoming and outgoing postProcess repeat prescriptionsProvide and maintain information necessary for contract complianceProcess test resultsUndertake any other duties commensurate with the post.
About us Harborne Medical is conveniently located just off the high street in central Harborne, we offer high quality NHS primary care for the whole family.
We pride ourselves on providing an excellent standard of clinical care, with our team of helpful and efficient staff working in our recently refurbished building.Our large team is led by 7 GP Partners and our Business Manager.Our new PSOs will receive a full induction and be required to complete training competencies.
They will be fully supported by our Team Managers and dedicated Coordinators.
Job description Job responsibilities Harborne Medical PracticeJob Description and Person Specification Job Title: Receptionist / administrator (PATIENT SERVICES OFFICER) Responsible to: Team Lead Responsible for: Own work area Job purpose: To provide high quality administrative and reception support to partners, staff, patients, relatives and other key stakeholders .
To work flexibly, including evenings and weekends where necessary to ensure the delivery of an effective and efficient service at all times.
Job DescriptionMain duties and responsibilities Provide reception duties Open and close the practice where required Receive and direct patients and visitors on arrival Ensure reception waiting areas are kept clean and tidy Operate telephone system Receive and make calls as required.
Care Navigate Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need Manage medical records Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems Update electronic and paper medical records as required Input on to and remove patients off clinical systems Process incoming and outgoing post Ensure correspondence is processed, actioned, recorded and distributed appropriately Provide Workflow/Summarising support to clinicians Process repeat prescriptions Receive and process requests for medication Provide and maintain information necessary for contract compliance Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required.
Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
Ensure all patient interventions are correctly recorded and coded.
Process test results Receive and process test results from GPs.
Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
Self-development Participate in supervision and training as required to meet the requirements of the role.
Participate in the practice appraisal system.
Perform tasks to the best of ability and contribute to the performance of the team.
Quality, Governance & Compliance Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.
Organise and participate in relevant practice audits and take any agreed actions.
Contribute to practice KPI achievements Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
Offer suggestions to the Performance Team and Business Manager regarding practice improvements.
Provide advice and guidance to colleagues within the scope of the role.
Apply practice policies, standards and guidance.
Undertake any other duties commensurate with the post Support colleagues to provide service as required, including working flexibly to provide emergency cover Participate in appraisal, supervision and training as required Person Specification Qualifications Essential Good standard of general education, including English and Math.
Desirable Administration/IT qualification, such as NVQ 2, City & Guilds 2, CLAIT.
GCSE English level C and above.
GCSE Math level C and above.
Experience Essential Working in an administrative role.
Working in a customer facing role.
Working independently and using own initiative to prioritise.
Using software packages, such as, Excel, Word, Outlook.
Using telephone systems.
Desirable Use of Care Navigation.
Worked in administrative/reception role in general practice.
Understanding of medical terminology.
Provision of Workflow.
Using clinical systems, such as EMIS and Docman.
Managing patient lists to meet targets, such as QOF.
Liaising with external organisations and individuals, both face to face, by email and by telephone.
Behaviours Essential Customer focused.
Performs well under pressure.
Flexible and adaptable to work an evening or weekend on rota basis.
Uses initiative.
Team worker.
Self motivated.
Pays attention to detail.
Maintains confidentiality.
Responsible attitude towards health and safety.