Job summary Modality Partnership Birmingham Division has a full time /part timevacancy, for a Patient Services Assistant (Receptionist) at Handsworth Wood Medical Practice.
Thepostholder will provide support to the patients, doctors, practice manager, andall other members of the extended Primary Care Team, by ensuring smooth runningof the Practice on a day-to-day basis as an integral part of the patientservices team.
We are seeking dedicated postholdersto join our team and who can display our CARE values: Commitment,Accountability, Respect and Excellence.
This job is suitable for individuals who are problem-solvers, enjoyinteracting with patients and service-users, have a passion for providing highquality customer service and ensuring patients have a positive experience.
As an employee withus you can benefit from:Enrolment to the NHS pension schemeAnnual leave minimum 27 days, plus 8days bank holiday pro rataEmployee discounts and benefits schemeEmployee assistance programme (EAP)Education and career pathwaysEnhanced Family friendly policiesFlexible workingWellbeing support and initiativeIf you are interested in learningmore, please read on.
Main duties of the job The role is an all-rounded, patient facing and back- officeadministration role; we are seeking individuals to join our team who are caring,compassionate and confident, who demonstrate effective communication, excellentcustomer service skills, IT skills, and the ability to support patients withgeneral enquiries and signpost them to the most appropriate team member orservice.
The postholder will be a key memberof the practice team, responsible for completing a variety of tasks includingdealing with patient requests appointment booking, general enquiries inperson and over the telephone, as well as performing a number of administrativeduties.
The role is not aregular 9am-5pm job and is not a pure reception role; the job requiresinnovation, flexibility and commitment and the postholder will be required towork resourcefully as part of the team to ensure tasks are completed.
About us We are one of thelargest GP super-partnerships in the UK, serving over 450,000 patients and witha workforce of 1500+.
We are unique, we are always looking at ways to improveour delivery of services through the implementation of new and innovative solutionsthat we can scale across the organisation.
Your job is to work directly withkey stakeholders to help us to harmonise ways of working and improve workingpractices to improve patient and staff satisfaction.
Most reception roles focuson patient or customer facing responsibilities.
This is a role that will also equipyou with a portfolio of administration skills associated with the reception back-officefunction within Primary Care, to make sustainable changes.All employeesare welcomed to enrol in our employee benefits scheme and NHS pension scheme.We are committed to developing our people through education and career pathwaysand who align to our organisational values of CARE.
Modality Partnershipis an Equal Opportunities Employer and is committed to ensuring equalemployment opportunities for all our potential applicants in line with theEquality Act, 2010.
Job description Job responsibilities Please refer to thesupporting documents section to retrieve the JD detailing the coreresponsibilities of this role.You will love thisjob if you have a passion for helping and interacting with patients to provideand process information in response to enquiries.
You will also be able toenhance your computer skills by using MS Word, Outlook, Excel and otherrelevant software packages.If you feel this isthe ideal career and looking for a daily challenge, we welcome an applicationfor you to join our growing team of likeminded people.The Modality Partnership reserves theright to close this vacancy at any time during the advertising period.
Pre-employmentVaccinationsAs part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks.
We will offer support to those who may beundecided about vaccinations.
Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checksAll applicants invited for interview will need to prove theirright to work in the UK at the interview stageReferencesReferences must be secured prior to beginning employment, onemust be your current or most recent employer.Employment historyYou must notify us of any employment gaps of 6 weeks or more.
Person Specification Skills Essential Customer service orientation Excellent listening, communication and interpersonal skills Problem-analysis and problem-solving Administrative and organisational skills Ability to follow policies, practices and protocols.
Stress tolerance Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
Computer-literate and adaptable in using different software Personal Qualities Essential Confident and welcoming demeanour Professional approach to work Good telephone manner Strong team player Smart appearance Exercises tact and discretion at all times Demonstrates initiative to handle any unforeseen events during a shift Demonstrates flexibility towards new working practices and towards working hours Knowledge Essential Customer service principles and practices Basic medical terminology Reception protocols Basic telephone call management, including taking and transferring calls NHS systems MS Word, Outlook, Excel and other relevant software packages Knowledge of / experience from within NHS/General Practice Previous call-handling experience