The Opportunity: Parts Team Leader (Materials Handling Industry) Contract: Permanent Location: Forkway Group - Dewsbury Salary: £34,000 - £36,000 Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.
Role Overview: This is an integral position within the Service Department and its importance cannot be under-estimated.
Both the image of the Company and After-Sales Care Service to our customers and any new customers must be maintained and improved.
This will involve working closely and communicating with colleagues in the Service Team and other key areas of the business.
The Impact you will have: To oversee the efficient and effective management of our parts department, including portraying a professional image to both our customers and our team Effectively manage and mentor parts department team members.
Ensure their daily/weekly/monthly key performances indicators & objectives are met timeously.
Ensure a harmonious work environment is always maintained, manage and mentor the team to drive improvement & create efficiencies where necessary.
To deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
To process all parts orders as requested by the back-office Team Manager and Service Manager, provide parts support for customers and our internal Service Team.
Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation.
Load all parts movements, vendor parts purchases onto Company IT system.
Responsible for raising third party purchase order numbers, booking in vendor parts and allocating to jobs.
Ensure all vendor invoices are checked off against parts deliveries, allowing payment to take place to all our preferred suppliers.
To deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied.
Ensure parts and all service correspondence, including chargeable and non-chargeable job sheets are processed and filed as required in a timely manner.
Ensure the parts department is achieving all logistic timelines in order to support the service departments commercial objectives (chargeable repairs/routine servicing/workshop repairs and rebuilds/PDI's).
To assist in parts technical enquires, with help from technical members of the team to ensure the correct parts are procured.
Prepare inventory shipping and receiving records both manually and electronically.
Communicate with vendors to procure parts by telephone and electronic format.
Monitor location stock, min/max stocking levels, fulfil stock-take's when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPI's.
What will help you to excel in this role: Demonstrable experience in leading a team and to have leadership qualities.
Desirable experience in working within a parts department, preferably in the automotive or engineering sector.
What you can expect from us: Salary £34,000 - £36,000 Future development and career opportunities Contributory pension scheme Profitshare bonus based on business performance What's next If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch Not sure if this is the right role for you?
Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met TPBN1_UKTJ