Part Time Online Customer Service Assistant

We are a small, ethical business based near Edinburgh, we make beautiful baby carriers and accessories from our specially woven jacquard fabrics.
Currently, we are looking for a friendly and motivated Customer Care & Fulfillment Assistant to join our busy team.
We are a zero-waste company and use solar panels for our energy.
Join our tight-knit friendly team at our lovely corner spot with a large garden with access to Roslin Glen and other walks areas nearby.
You will also benefit from free parking, flexi-time and a yearly bonus.

You will work in the Customer Care and Fulfilment departments responding to customer emails and shipping orders.
Bringing an excellent level of service to our passionate customers.

Work with the Fulfilment & Operations Coordinator to pick pack and ship online orders in a timely manner
Pick, pack/unpack stock and props for events
Assist with postal claims and keep sheets updated
Assist with physical stock organisation and inventory on the website
Communicate with the wider team on customer care and fulfilment-related issues
Participate in continuous improvement projects to increase efficiency
Excellent written English
Commitment to delivering exceptional customer care
Competent in learning computer systems (ie internal customer order software)
This is a physically demanding job with daily packing of orders.
Manual handling training will be provided
Personal Qualities
Flexible - comfortable with multi-tasking and working on a number of tasks in different departments
5 Hours Mon - Fri, part-time hours will be considered, flexible working available, 28 days holiday, company pension
Closing Date: 20th January 2025