Job advert A job like no other.
Service Advisor (call handling) vacancies are available now at our Service Centres in Bilston Glen and Glasgow Govan.Our Bilston Glen Service Centre is located close to Edinburgh, at Loanhead, just off the City of Edinburgh bypass, near IKEA and the Straiton ASDA store.
It is serviced by buses 37, X37, 47, 47B, , , N37, X62 and R5.
Find out more about the job from one of our Service Advisors based at Bilston Glen;Could you get help to someone in an emergency?You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.We offer a range of full time and part time shifts, to view these please refer to the shift pattern document.
Please note your first shift preference may not always be guaranteed.
If the shortlisting criteria is met, you will then progress through the selection process.
The Selection process is split into two parts - a competency based interview and a half-day selection centre.The interview will be assessed against the following CVF competencies:We are emotionally awareWe take ownershipWe are collaborativeWe deliver, support and inspireWe analyse criticallyWe are innovative and open mindedThe half-day selection centre that will comprise of the following exercises:Call TakingAssessing and Prioritising informationIdentifying locationsNumeracy, General and Geographic knowledgeAudio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minuteThe half-day selection centres will take place at , , or with dates to be confirmed.Full details regarding this vacancy can be found in the attached Role Profile.Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
/*generated inline style */ Role profile Role Profile.pdf KB Opens in a new window /*generated inline style */ CVF guidance Competency Values Framework PS.pdf KB Opens in a new window /*generated inline style */ You should have been resident in the UK for a minimum of three years immediately prior to application for this role.
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