Job summary Summary This post is for internal candidates to South Tees Trust.
If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage.
Please be aware of this when submitting your application.
An exciting opportunity has arisen for and Administrative Assistant/PA within the Orthoptic/Ophthalmology department, South Tees Hospitals NHS Foundation Trust.
The post will be primarily based at Low Grange Health Village with the requirement to attend each week at James Cook University Hospital and potential to visit off-site clinics at University Hospital North Tees and Friarage Hospital.
The post holder will act as an administrative assistant to the Orthoptic team, including Orthoptists and Orthoptic Support Workers.
Main duties of the job The post holder will act as an administrative assistant to the Orthoptic Departmental staff and will be an active member of the multi-disciplinary team (MDT) by supporting the qualified Orthoptists and Orthoptic Support Workers to provide an efficient and effective service within the framework of clinical governance.
The post holder will be responsible for providing effective administration support to the service, managing new case appointments, using Choose and Book, and supporting with ensuring Orthoptic patients have follow-up appointments.
The post holder will be responsible for answering telephone queries, both internal and external, relating to Orthoptic patient queries and ensure that answer phone messages are documented and dealt with in a reasonable timescale using excellent communication.
The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety.
They must also promote dignity, privacy, and respect, to support with the delivery of compassionate, safe, high-quality patient care.
About us Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff.
This training programme has been designed to support our staff in developing their understanding of leadership and management skills.
You will be expected to attend the following training sessions Your Leadership Impact Service Improvement for Beginners After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities.
We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Job description Job responsibilities Please see the full job description and person specification document(s) for main responsibilities of the role.
Person Specification Knowledge and Skills Essential Excellent interpersonal, communication and active listening skills.
Timekeeping, organisational planning and prioritisation skills.
Basic IT skills to use electronic patient records and other Trust systems.
Awareness of GDPR and the need for confidentiality.
Ability to work as part of a team.
Understanding of clerical processes.
Desirable Working knowledge of and/or experience of working in Orthoptics or Ophthalmology.
Experience in a clinical setting - knowledge of hospital patient administration systems Familiarity with current NHS and social care policies.
Working knowledge of STHFT policies and procedures.
Knowledge of safeguarding children and vulnerable adults.
Qualifications Essential GCSE's A-C (Maths & English) or equivalent qualification or experience NVQ 2 in Business Administration or equivalent experience.
Desirable Attendance at Novice and leadership improvement sessions within the first year of role.
Typing Qualification IT Qualification Experience Essential Knowledge of Office and Outlook, including word, excel and power point, e-mail and internet.
Knowledge/experience of utilising Trust digital systems, such as; Camis, eCamis, e-RTT & Intouch, Microsoft systems, Symphony, Evolve, CSA, Medi sight, Choose & Book.
Desirable Experience of working in an Ophthalmology clinical setting or NHS Trust experience.
Administrative experience.
Experience of working within a team.
Personal attributes Essential Excellent communication skills.
Motivated and enthusiastic with a positive and pro-active approach.
Ability to work independently and as part of a team.
Committed to providinghigh quality patient care.
Ability to work calmly and effectively under pressure.
To be approachable and maintain a good rapport with colleagues.
Desirable Ability to travel between the sites from which the Department undertakes it's business or attend meetings or training off-site.