Job role: Order To Cash Credit Controller Location: Menzies distribution - Verdant 2 Redheughs Rigg South Gyle EH12 9DQ Salary: £24,000 per annum Shift Pattern: Monday- Friday, 9am-5pm - Hybrid / 2 days in office (Verdant) - 36.25hrs per week Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in our Edinburgh ofiice (Verdant) KEY RESPONSIBILITIES Work within Credit Control team to deliver a high standard of service Accept training to expand knowledge to ensure the requirement of the business is met Highlight issues of conduct within team Competent in Microsoft Office (specifically Word and Excel) Ensure effective business relationships are maintained and translate into required level of service and best practice obtained Liaise with key internal stakeholders and customers where required Work well as an individual and as part of a wider team Experience in dealing with multiple tasks and prioritising workload Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader Assist in managing the allocation of work within the Team in the Team Leaders absence Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures Support other commercial teams with project work where necessary, ensuring deadlines are achieved Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes Understand the significance, the use of the data in other departments/branches and its influence Communicate effectively with internal and external customers as required Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines Customer – Act on telephone calls, emails and letters received from customers.
Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary Reporting on Debt performance and issue to management.
Record and resolve disputes both internally and externally around outstanding invoices.
Production of debtor reports for portfolio Customer Account Reconciliations Maintain and strengthen relationships with internal and external customers Negotiating re-payment plans Work with administration team to ensure timely allocation of all cash Ongoing review of credit limits, ensuring customers remain within their credit limit KEY SKILLS & COMPETENCIES: Positive attitude Team player Good attention to detail Adapts well to change.
BENEFITS: 31 Days Annual Leave (Pro-Rota) Pension Scheme Life Cover Cycle to Work Scheme Eye Care Free On-Site Parking Onsite Canteen A bit about us: At Menzies Distribution, we have been delivering across the UK since 1833.
Today, we are Logistic UK's most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards