Operations Manager Uk

As Operations Manager UK you report to the Operations Director BauWatch UK & ROI and are responsible for the day to day running of the Operations function and the overall management of multiple depots and hubs across the country, product installation, planning and logistics, whilst managing a direct team of 3 middle managers and larger team of 25.You will manage the efficient and effective planning and coordination of orders throughout the entire organization (from planning order to customer management) on a daily basis.
You are also responsible for Health, Safety, Quality Assurance and Environmental activities of the company.In the day-to-day operations in the UK, you play a pivotal role between Sales, Planning & Placement, Production and Service, and Monitoring to ensure a Right First Time, Customer Focused approach, and management of risk and compliance.Key responsibilities include:Leading operational control for Order Fulfilment, Assembly and Service DeliveryLead, motivate, and support a large remote team across 5-6 locations, within a demanding environment, including career development plans for direct reports and problem resolutionEnsure customer satisfaction on activities carried out by the Operations teamMonitor the progress of installed security systems and the Service Delivery department; monitor preparation, planning and execution for effective and efficient execution.Technical content development of the employees based on best practice, work regulations, quality requirements and standards, guidelines and procedures.Managing the design of Service Hubs and expanding the Service offer.Ensuring work discussions, toolbox meetings and workplace instructions are organized and carried out as a daily start of the work within the team with clear instructions, planning and division of work.Ensuring good team spirit within the Operations team and between Ops and other functions in the UK and overseas.Maintain constant communication with managers, staff, and vendors to ensure proper operations of the companyDevelop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the company's internal capacityEnsure that operational activities remain on time and within budgetManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systemsWork closely with legal and safety departments to ensure that activities remain compliantOversee materials and inventoryConduct budget reviews and report cost plans to upper managementAddressing critical performance improvement opportunities and driving operational excellence throughSetting and monitoring quality metrics such as defect rates, first time right, and customer satisfaction scores in line with Daily Performance Management (DPM)Performing regular audits and addressing quality control issuesRequired skills and qualificationsFive or more years of proven success in an operations management roleStrong skills in budget development and oversightExcellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer serviceProficiency in conflict management and business negotiation processesKnowledge of business productivity software and an aptitude for learning new applicationsStrong problem solving skillsValid Driving LicencePreferred skills and qualificationsBachelor's degree (or equivalent) in operations management, engineering, mechanics, business administration, or related fieldStrong IT skillsMultiple years of budget, financial reporting and data analysis experienceExperience within the CCTV / Security fields or hire industry Personal AttributesCoaching leadership: Giving direction to employees and encouraging them to take action in the context of their task performance in order to finally achieve a certain result.
Creating a safe situation in which the employee can develop optimally.
Delegates responsibilities and powers to the right employees.
Leave freedom for initiative.
Creates conditions within which tasks can be carried out efficiently.
Ensures effectiveness.
Guides others to increase their personal effectiveness and professional competence.
Find the right style.Persuasive performance: Influences people and situations.
Communicates ideas firmly and clearly, focused on acceptance.
Overcomes resistance.
Gets others along from a positive, powerful and credible appearance.Collaboration: Acts from a team interest and is focused on co-creation.
Actively contributes to the realization of common goals.
Promotes mutual communication and relationships.
Shares information smoothly with others.
Supports others.Integrity: The application and enforcement of generally accepted and corporate norms and values socially, ethically and professionally.Switching and building relationships at different levels: Switches well at the different work and thinking levels.
Builds relationships at all levels and maintains them effectively.
Puts others at ease.
Promotes harmony and consensus through diplomatic action in (potential) conflicts.Financially conscious trading: Acts from the realization that every pound must be earned and can only be spent once.
Estimate costs and achievable turnover well.
Establishes a flexible link between activities and a financial substantiation thereof.Planning and organising: Effectively determine goals and priorities and indicate the time, actions and resources needed to achieve certain goals.Customer focus: Identifying and empathizing with the wishes and needs of the customer and adjusting the working method accordingly.
Give high priority to service and client satisfaction.Quality orientation: Continuously setting high demands on the quality of the delivered work through accurate action.
Working according to procedures and working arrangements and actively contributing to improving them.Decisiveness: Making decisions by taking actions.
Committing by making judgments and taking responsibility for them.Communication ability: Making ideas, opinions and information clear to others, using clear language, non-verbal communication and relevant resources.Driven, strong personality: With a helicopter view.Energetic, flexible: Able to act quickly on instant solution issues with a can do attitude.What to expect when you join?When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.
We're international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.
We're open to trying out new ideas and take responsibility to move projects forward.We want to contribute to a future worth living by building a sustainable business.
We're working hard to become a fully circular organization with a focus on sustainability and diversity.
In our teams, everybody counts, and we include, value, and respect each individual.
We have fun working together too!What's On Offer:Salary £50,000-£60,000 per annum, experience dependingcar/car allowance37.5 hours per week25 days holiday plus Bank HolidaysIn-house training, with external support as neededRoyal London PensionDeath In ServicePrivate Medical InsuranceRetail Discount PlatformOpportunity to be part of an exciting time in the team's growthAbout BauWatchWe are the number one security company in Europe!
From communication to processes, products, and services.
We offer the best surveillance technology and high-quality customer service throughout Europe.
We take care of security concerns and give our customers the peace of mind they need to move their business forward.Interested?Then respond quickly via the 'Apply' button or ''.
Please contact Ruud Licht on +31 6 20172020 or ****** if you have any questions.