Job summary Working full time: hours The Operational Manager for Urgent and Emergency Care at the Countess of Chester NHS Foundation Trust is a key role focused on the daily management of patient flow across urgent and emergency care services.
This position ensures compliance with NHS standards, including the 4-hour ED quality standard and ambulance handover times.
Working closely with clinical teams, this operational lead addresses and resolves operational challenges while supervising and supporting the operational and administrative junior staff within the services.
The role reports directly to the Directorate Manager, who will hold them responsible for service delivery standards.
Additionally, the role is expected to develop an expertise in urgent and emergency care, contributing to the Trust's strategic service improvements in this area.
The role is particularly operational and will need to handle complex, high-pressure situations in ahealthcare environment.
Main duties of the job Design, implement, and maintain efficient patient flow pathways to maximize productivity and minimize waste, ensuring consistent application of best practices.Benchmark and collaborate with clinical teams to develop optimal patient pathways and achieve high-performance business standards in assigned areas.Manage business performance and compliance targets across service areas, focusing on quality, risk, and governance.Oversee operational management and development of support staff, while fostering a values-driven, safe, and effective workplace culture.Handle financial responsibilities, including budget management, capital planning, procurement, and resource allocation to meet financial and performance targets.Lead team motivation and engagement, promote staff wellbeing, and participate in strategic service improvements aligned with Trust values and goals.
About us The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board.
The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership.
Its services are provided from three locations: The Countess of Chester Hospital: providing 438 general and acute bedsEllesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facilityTarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000.
This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery.
This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job description Job responsibilities See Job Description for further details.Recruitment selection processes are based on competence (see Person specification) and values.Please note applicants will be required to pay for their DBS check.
Costs are deducted from salary following appointment.
The cost of the DBS application is £ or £, this cost will be deducted from your salary over the first three months of employment.You are encouraged to enrol for the DBS Update Service.
A small annual fee of £16per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.Good luck with your application.
Person Specification Qualifications Essential Recognised management qualification or relevant management experience; Educated to Degree level or equivalent, or evidence of ability to work at that level; Knowledge and Experience Essential Substantial senior management experience in a medium size organisation, preferably within healthcare management; Evidence of continuous professional development; Computer literate to ECDL standards or equivalent; Experience of people/HR management; Understanding of the political and strategic health agendas including the impact of such at operational level;