Job Title: Onboarding Case Facilitator
team are looking for a 0.8 FTE resource - working 6 hours, 5 days per week (total 30 hours per week)
Clearance required: BPSS
Duration: 12 months
Location: Telford - The role is hybrid, at least 2 days a week in the Telford office.
We are looking for someone local to Telford and will consider temps.
Contract Inside IR35
This role is critical to the success of the On-boarding process; case facilitators must have excellent communication skills, be able to manage their own case load and cover for colleagues during absences with minimal supervision.
The right applicant must have experience in working in a busy administration role and have excellent organizational, Microsoft applications and data entry skills.
Role Details
Ability to work under constant pressure and multi task on boarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
To be able to ensure rigour around the security and on-boarding process, so no breach of the security standard.
A developed ability to communicate face to face/email/telephone with resources/clients/agencies/customers and internal staff.
Ability to identify problems, appreciate the issues and then offer suggestions as to resolving them and if required implementing them.
Ability to write and maintain Processes/Procedures/WINs in line with changes.
o Entering account resource requests on to Access database.
o Using the internal systems to order kit & liaising with desk top services.
o Creating Tifo compliance case for BPSS processing
o Arranging and facilitating BPSS ID verifying sessions with resource.
o Ensuring all documentation is acceptable e.g.
visas, passports and criminal record information.
o Processing DBS criminal record checks.
o Contacting referees via Tifo, email or telephone for all employer/agency/academic references.
o Accurately updating the systems with resource details.
o Processing right to work confirmation.
o Processing case referrals
o Creating internal access accounts.
o Issuing new arrival notification information.
o Liaising with supplier/individual throughout the On-boarding process.
o Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
o Dealing with confidential information.
Key Skills Required
o Business and Administration background – Mandatory
o Excellent Customer Service ethos – Mandatory
o Excellent work management skills – Mandatory
o Good working knowledge of MS Office Tools, e.g.
Outlook, Word, Access
o Excellent communication skills – Mandatory
o Conflict/Negotiation management skills – Preferable
o Excellent data entry & attention to details skills – Mandatory
o Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) – Mandatory
o Good team working skills – Mandatory
o Ability to follow process – Mandatory