Job Description To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
Check that details of regular guests are updated using Guest History.
Ensure all diary events, flags and specials are actioned.
Check and pass on all guest mail, messages and parcels promptly.
To liaise closely with Housekeeping on information relating to rooms and lost property.
To be fully aware of daily worksheet and ensure this form is used.
To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
Ensure all account postings are accurate and necessary paperwork produced.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
Complete Express Check out envelopes.
Ensure security boxes are maintained and run within security procedures.
Report any safety hazards in the area.
All complaints to be handled promptly and efficiently.
Attend and participate in meetings and training sessions provided.
Any other duties requested by the Night Manager.
Ensure the correct welcome is given to all callers.
Ensure the correct welcome is given to all guests.
Guest Valet Parking if required.
Complete all audit tasks as specified by the Night Auditors checklist.
To answer, as promptly as possible, all incoming calls.
Ensure reports are distributed.
Ensure all cash and credit is handled with related paperwork.
To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
Process wake-up calls.
Ensure necessary handover of information is passed on to the oncoming shift.
Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
Additional Information A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more?
Get in touch with us.
We would love to hear from you.
One more thing… By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong