Job summary We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of administrative skills to join the Medico Legal Team.
The successful candidate will be based at Seaton Delaval however, may be required to work on other sites within the Trust to ensure a high quality service is provided at all times.The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, and may be required to work weekends and Bank Holidays to meet the demands of the service.This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service.
Full training will be given to allow the successful candidate to work as part of the team.Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
We reserve the right to close this vacancy prior to the closing date once sufficient applications have been recieved.
Main duties of the job Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and process of Medico-Legal and Subject Access requests.Applicants must be able to demonstrate a good knowledge and understanding of Subject Access Request and of the General Data Protection Regulations (GDPR).Good interpersonal skills for effective communication with colleagues and third parties are essential for this role as well as good keyboard skill and numeracy and literacy skills.Experience of working in a hospital based Health Records and an understanding of the NHS organisation would be advantageous.The successful applicant will be required to work as a member of the team to ensure that a seamless service is provided for the customers.Assisting customers who may have communication difficultiesWorking to designated timeframes.Maintain good working relationships to enable clear channels of communication.
About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.
We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.
High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.
We have one of the most extensive patient experience programmes of any trust in England.
Job description Job responsibilities Work as a flexible member of the team providing support to colleagues.Keep supervisors informed of progress of work and refer as soon as possible, any potential problems that arise.Good knowledge and skills in the use of NHS computer technology and software PAS, Mediviewer, e-mail, relational databases.Demonstrate good numeracy, literacy and keyboard skills to enable accurate data capture.Good knowledge of GDR and Freedom of Information (FOI).Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for release of patient information.Provide non-clinical Subject Access Requests advice to patients and third parties.Follow national, corporate and local policies and procedures in all areas of work.Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.
Person Specification Qualifications Essential Qualification in English and Mathematics or be able to demonstrate good numeracy or literacy skills.
Desirable NVQ2 in business admin or customer service Experience and Knowledge Essential Experience of working/dealing with the public