Job summary Come and join our 5-star practice as rated by our patients and the PMA National Finalists for Reception Team of the year 2023.To be responsible forundertaking a wide range of reception duties and the provision of generalsupport to the multidisciplinary team.
Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required.
To act as the central point of contact forpatients, the distribution of information, messages for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.12 hours per weekMonday 14:00 18:00 (4)Wednesday 13:00 17:00 (4)Friday 09:00 13:00 (4) Main duties of the job Job DescriptionPlease review the job description & job advert located in the attachments section of the portal.
About us Wehave an exciting opportunity to welcome a Medical Receptionist to join ourever-growing, forward-thinking practice.
We pride ourselves on providing highquality general practice services to 11590 patients in, and around Alsager.Why joinus?- CQC ratedGOOD in all areas- £ (will increase once passed probation).- Sixweeks' annual leave + bank holidays pro rata- Highstaff retention-Occupational sick pay *once attained minimum period of service*- Purposebuilt building- High Achievers Job description Job responsibilities Maintaining and monitoring the practice appointment systemProcess personal, telephone and e-requests for appointments While seeking treatment patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters.
They do so in confidence andhave the right to expect staff will respect their privacy and act appropriatelyAnswer incoming phone calls, transferring calls or dealingwith the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests frompatients, team members and external agenciesOrganise Clinics for Minor OperationsAlert other team members to issues of quality and riskAssess own performance and take accountability for ownactions, either directly or under supervisionDiscuss with other members of the team how the policies,standards and guidelines will affect own workReporting any potential H&S risks identifiedContribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe team's performanceWork effectively with individuals in other agencies to meetpatients' needsEffectively manage own time, workload and resourcesRead code data on EMIS WEB Text patients on accurx as advised by line managerCall patients for their annual recallProcess blood forms through ICEEnter 'Carer' and 'Have a Care' data into system asappropriateTo have an awareness of data entry to the Open Exeter systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevantpatient information as requiredInput data into the patient's healthcare records asnecessaryDirect requests for information SAR, insurance /solicitors letters and DVLA forms to the administrative teamCheck NHS Net and Outlook emails daily and action asrequiredCare Navigation to ensure patients are directed to mostappropriate serviceManage all queries as necessary in an efficient mannerMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff/management with general tasks asrequested Person Specification Experience Essential Educated to GCSE level or equivalent Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable EMIS GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care