Job summary Pike view- Dr Malhotra & Partners have moved to a brand new larger building and we require a new team member to join our existing reception team, we are looking for an enthusiastic, well organised member to help us continue to achieve high standards in delivering Primary Care to our patients.
Main duties of the job The successful candidate will be responsible for first patient contact and triage of patients to the correct clinical personnel, you need to be able to multi task and work under pressure and meet deadlines demanded of this role for a very busy reception.
An experience of reception/customer services preferably in primary care would be desirable, however, training will be given for our clinical system EMIS and all processes.
About us We are a medium sized practice supported by an excellent clinical and administration team.
We are also a GP training practice, we achieve high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.
Job description Job responsibilities Dealing with patients via telephone or face to face in Reception.
Booking of appointments and triage to the correct clinical personnel, taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly, ordering of pathology supplies, photocopying, saving patient documents/information in patient records, actioning general day to day administration tasks been given by Manager, ringing patients to action practice notes from the clinicians, receiving patient samples for testing and making sure that personal details are correct, making sure all reception areas are kept tidy and left ready for use by you colleagues and handover of any unresolved or urgent matters.
You must also be able to provide cover due to holiday and sickness relief for colleagues.
Person Specification Knowledge and skills Essential Good communication skills Desirable IT skills, previously worked with clinical software EMIS.
Experience Essential Experience of working on reception or in customer service.
Desirable Experience of working in a GP practice.
Qualifications Essential Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable Recognised qualification in Reception or Business Studies.