Medical Receptionist

Job summary Kearsley Medical Centre are recruiting 2x part time Medical Receptionists to join our team.
The available positions are for and per week.
The shift patterns are given at the end of the job description.The ideal candidates will be enthusiastic, hard working and flexible, with exceptional customer service skills to ensure our patients receive an exceptional service.
Main duties of the job Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.Provide generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone About us Kearsley MedicalCentre is based in South Bolton, close to the A666 and provide care toapproximately 13,500 patients.
We are a training practice and support traineeGPs as well as our employed staff in the development of their career.We have a friendlyteam of 40+ members of staff, who workcollaboratively to delivery best care to the patients in our community.Our clinical team consists of 6 GP Partners, 2 Salaried GPs, 2ACPs, 3 Practice Nurses, 1 Nursing Assistant Practitioner, 1 Paramedic, MSKand Mental Health Practitioners, and a Pharmacy team.Our clinicians are supported by reception, admin, clinical adminand management teams.Full training is given by our Staff Trainer and ongoing support from our large, friendly team.
Job description Job responsibilities Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure the efficiency of appointment system and monitor flow of patients into consulting rooms and treatment rooms.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Ensure total familiarity with all appointment systems Monitor effectiveness of computer system and report any problems Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Ensure all relevant information is accurately entered onto the computer system in accordance with practice procedures.
Ensure strict adherence to all computer security procedures Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into clinical system, ensuring careful recording of all relevant details.
Prepare requests for repeat prescriptions ready for the doctors signature and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Ensure the details of the issue of all repeat prescriptions are recorded accurately within the patient computer records.
Where the information is incorrect or insufficient refer the request to the appropriate doctor for action.
Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow up action is taken to resolve such matters.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient specific information into the electronic patient records as directed.
Responsible for call/recall administrative system for chronic disease registers Use of office equipment including fax, franking machine, photocopier etc in line with practice procedures Ensure reception and waiting areas are kept neat and tidy, with up to date information displayed Keep own work area tidy, mindful of patient confidentiality Premises: o Adhere to the opening and closing procedure for the building to maintain satisfactory security of the premises.
Undertake any other additional duties deemed appropriate to the post which may be determined by the needs of the practice.Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, and the practice Infection Control policy.
This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Reporting potential risks identified Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual appraisal , including taking responsibility for maintaining a record of own personal development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication:The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Hours of WorkRequired to work the times shown in the following table; however such hours may vary on a week to week basis and the hours illustrated below are not fixed.Post 1 - Mon 1pm - 6:30pmTue 1pm - 6pmWed 1:30pm - 6:30pmThu 8am - 1pmFri 6:30am - 11:30amPost 2 - Mon 8am - 12pmTues 8am - 12pmWed 10:30am - 6:30pmFri 11am - 3pm Person Specification Experience Desirable Experience of working in a public reception environment Experience of dealing with the public/patients Experience of telephone switchboard operation Experience of GP clinical system Qualifications Essential Qualifications/Certificates in English/Mathematics Grade D (or equivalent) or above Knowledge, skills and qualities Essential Numeracy skills Literacy skills Excellent keyboard and computer skills Excellent communication skills An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Flexibility of working hours/ able to work at the desired times Desirable Ability to work without direct supervision and determine own workload priorities Experience of Primary Care