The role of Store Manager is a crucial part of the store and retail function.
Connecting and engaging with the brands customers and teams, making the day to day activities a success, and leading the store & team performance towards success.
We are looking for someone who is self driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.
You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As a Store Manager, you are in charge of maximising store targets, retail excellence, ensuring your team is motivated in providing an optimal and personalized customer service while complying with the brands procedures and standards.
This role is an interim/FTC position.
Expectations of the role :
Selling skills:
Be a brand ambassador and embrace the brand Selling Ceremony
Lead your team by example
Drive sales: you train and coach your team in delivering exceptional and personalised customer experience
Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
You monitor the store targets & KPIs, individual sales KPIS of your team members
Monitor and record the shop floor activity and send regular updates to the Area manager
Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
You are constantly present on the shop floor and fully available to look after customers needs
Be able to build customer loyalty, understand customer relationship management
Be able to communicate efficiently and effectively
Be knowledgeable of the collection and the brand iconic pieces
Leader skills:
Be a brand ambassador and embrace the brand Selling Ceremony
Inspire the team and lead by example
Support the development of the team and store KPIs
Be proactive in developing your team skills and brand/product knowledge
Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
Be approachable and a great communicator who can ensure business runs smoothly
Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners
Leadership expectations:
Be a good coach
Empower your team and don't micromanage or undermanage
Express interest in team members' success and personal well-being
Be productive and results-oriented
Be a good communicator and listen to your team
Help your employees with career development
Have a clear vision and strategy for the team
Have key technical skills so you can help the team
Operations :
Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
Follow company policy and procedures
Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
Create rotas that meet local needs and brands rules and the availability of your team
Adjust your staffing levels and the rota to match the pattern of turnover throughout the week / month / year
Anticipate and manage staff holidays to ensure good shop floor cover and respecting the business calendar
Fully proficient with all operational aspects and procedures, and proactive to learn new processes
Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
Have an awareness of the loss prevention procedures in store and communicate these to the team
Pay attention to the security of the team and customers, by respecting health & safety guidelines
Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...)
Report any discrepancies to your direct report and head office departments
Develop the store and team members CRM database and activities to develop turnover
Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
Be exemplary in all stock management and control aspects and train your team on stock management
Ensure all necessary tools and supplies are available
Commercial & Merchandising :
Be commercial in everything you do
Manage deliveries, ensure replenishment is made and new collection is processed according to the brands guidelines
Manage the VM guidelines implementation and train your team on all VM aspects & standards
Know how to adapt the VM guides to the space and commercial/customer needs of your store
Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
Know, use and communicate the VM tools and guidelines to the team.
Human resources :
Anticipate and manage the recruitment for the store
Train and develop the team with a development plan that emphasizes their skills
Organise weekly training sessions and monitor performance and development – you are the leader of your team L&D and must embody personal development
Identify the team members with growth potential and set up plans to develop their skills
Coach and motivate your team by giving them skill targets to achieve
Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team
Monitor the regular staff reviews and employee probations
Required knowledge & skills :
Demonstrate strong leadership skills and passion for people development
Be business driven and commercial in all aspects
You must have excellent communication & organisation skills
Understands how to deliver and coach luxurious customer experience
Understand the business KPIs and how to develop them
Show passion about People and the luxury retail and interest in fashion and retail market trends
Required qualities :
Leads by example in all occasions
Details focused!
Problem solver!
Adapt to new situation, be proactive!
Great people skills, excellent team work skills, be enthusiastic, dynamic!
Excellent team work skills
Positive and proactive attitude and knowledge of motivating a team
Sense of the responsibilities and of the priorities of the store
Be eager to learn, develop yourself and others.