It Support Agent

IT Support Agent - London (Hybrid) - Up to £35,000 + Benefits Are you a tech-savvy problem solver with a knack for customer service?
We have an exciting role where you'll help shape a rapidly growing digital platform, now part of a leading global group.
About the Role: One of numi's core partners are looking for an IT Support Agent, providing 1st and 2nd line support across a range of digital platforms.
You'll work directly with clients and internal teams, ensuring a top-notch user experience as we continue to scale What You'll Be Doing: Delivering remote support via phone, email, and video channels Troubleshooting customer issues, logging tickets, and following them through to resolution.
Collaborating with internal teams to solve platform-related issues and document defects.
Assisting the Operations Manager with reporting and managing shared inboxes.
Supporting client demos and communicating software updates to use What You Bring: Strong communication skills and a customer-first mindset.
Experience in IT support or customer service (e-commerce experience is a bonus).
A proactive, can-do attitude, especially when handling challenges.
Ability to multitask and work effectively under time constraints.
Analytical skills and a desire to learn and grow within the role.
What's On Offer Competitive salary up to £35,000 + bonus scheme.
Career growth opportunities, hybrid work model, and a central London.
Pension scheme, health plan, team incentives, and social events.