Enthusiastic, hospitable, efficient, fast-paced, sociable, creative, and friendly…does this describe you?
Do you have what it takes to be that inspirational first contact for IT issues?
WHAT ARE WE LOOKING FOR … As IT Service Administrator, you will have a positive, professional approach along with exceptional organisational skills and the ability to prioritise tasks and meet deadlines from a variety of stakeholders.
A first-class multitasker with outstanding interpersonal skills, you will have the ability to work using your own initiative, along with a critical mind to actively assess situations and take an alternative approach when necessary.
A fantastic eye for detail and being IT literate is necessary for this role.
WHAT YOU'LL DO … Supporting the IT requirements across The Celtic Collection, you will assist in providing first line IT support, monitoring and responding to all IT incoming tickets and then escalating IT tickets to relevant team members.
Checking EO for any IT resources that are required for upcoming events for both companies ICCW/Celtic Manor Resort and ensuring these are raised on the relevant job logging system for team to action.You will check billing of ICCW and raising service orders for last minute requests and ensure payment plans are created, also checking billing of CMR event orders and ensuring correct costs are put in place for the event.
You will assist the renewal of IT service contracts and assist with budget monitoring and cost tracking for facilities projects and developments such as refurbishments and new properties.
You will resolve invoicing queries and reconcile account statements, facilities credit card statements and keep supplier and contractor payments up-to-date.
You will order IT equipment, maintain the facilities contracts filing system.
Administration of the Knowcross system and manage engine service desk and maintain the facilities contracts filing system.Participating when require in invoice and purchase requisition approval meetingsWHATS IN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few.Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course.
We are sure you won't be disappointed!
WHO ARE WE … The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe's finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events.
The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Ty Hotel Magor.
The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Ty Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.RECRUITMENT INFO In the event we receive a high number of applications, we reserve the right to close this campaign early In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.