Responsibilities and Accountabilities:Manage and supporting the organisation's database (Dynamics365) in line with Data Protection legislation Data management – activating and ensuring stakeholder records are kept up to date Setup and running of reports and dashboards and provision of statistics as required Import and export of data and creation/deletion of records as appropriate Synchronisation of data with other systems e.g.
email platform, career development platform Manage the Data Management mailbox Provide database and record keeping support Research, collect, organise and update data as required Administer data requests from the organisation Check databases for changes and errors and to make corrections, as needed Liaise with various departments regarding data requirements Take responsibility for company data outside Dynamics, and champion data unification.
Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
Keep up to date with developments in data protection and privacy landscape Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
Responsibility for building the company database of contacts with new and potential customers using online methods and by telephone Manage data collection forms and the collected data on applicable platforms including events platforms, company website(s), research platforms and other platforms where company data is collected or distributed Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements Supporting the organisation with general support for the IT function: Manage the IT request mailbox Troubleshooting IT issues and provide solutions and fixes Liaising with IT service provider to raise tickets and to track progress to completion End to end management of IT ticket portal Manage and logging office hardware Day to day department administration Qualifications, Skills and Experience: A strong administration background Previous experience of working with multiple stakeholders and multitasking Educated to degree level, or equivalent experience.
Good telephone manner.
Analytical and problem-solving mindset.
Database, CRM knowledge, MS Dynamics particularly desirable.
Sound understanding of current and future data protection and privacy landscape Experience of researching external sources for new contacts for the business Key Competencies: Demonstrable analytical skills Problem-solving skills A team player with strong work initiative and great interpersonal skills Exceptional customer service skills Exceptional attention to detail Strong numerical competency Outstanding MS Excel skills Ability to analyse and interpret complex information Ability to understand, follow and improve processes Good written and verbal communication skills Excellent organisational, administrative and time management skills