Integration Product Owner

Service Delivery Manager - Audio Systems IntegrationWe are seeking an experienced Service Delivery Manager – Audio Systems Integration to oversee the successful delivery, performance, and management of system integrations between Bauer Audio's CRM, sales, finance, and broadcast platforms. The role focuses on ensuring the seamless system integration across multiple regions while maintaining scalability, service quality, and effective collaboration with third-party vendors and internal teams.
This is a critical role that involves managing cross-functional and cross-country integration projects, overseeing the entire service delivery process, and acting as the primary point of contact for integration performance and integration vendor management.
Key Responsibilities: Act as the primary owner for all Bauer Audio integration-related matters.Develop and manage the enterprise integration strategy between CRM, sales, finance, and broadcast systems.Oversee the delivery and performance of integration services, ensuring all SLAs and KPIs are met.Collaborate with third-party integration vendors to ensure successful service delivery and integration solutions.Collaborate with internal business and technical teams across different regions to facilitate smooth and scalable integration processes.Lead incident management and act as the escalation point for any integration-related issues, ensuring timely resolution.Monitor integration performance, gather feedback from users and stakeholders, and drive continuous improvements.Prepare detailed reports on integration performance, incidents, and communicate any significant risks or challenges.Ensure successful execution of integration changes related to sales systems replacement, finance system transformation, and cloud migration projects.Manage the budget, timeline, and resources for all integration-related projects.Provide regular updates on integration performance to the Audio Technology Director.Collaborate with the Senior Integration Analyst, as well as business and technical stakeholders, to identify and implement process improvements.Lead the existing integration team to identify and remove blockers and implement process improvements to ensure key SLAs and deadlines are met.Oversee both the line and functional management of the Senior Integration Analyst.Provide coverage for the Senior Integration Analyst during holiday periods, overseeing integration processes and managing data flows between all systems including EDI processes.Challenges and Opportunities: Leading complex integration efforts across multiple countries with diverse system requirements.Ensuring alignment across sales, CRM, finance, and broadcast systems within a remote, cross-functional team environment.Managing integration vendor performance and service delivery to meet organizational expectations.Candidate Profile and Cultural Fit Must-Have Skills: Proven experience in service delivery management or program management with a focus on system integrations.Strong vendor management experience and familiarity with managing third-party service providers.Expertise in CRM, sales systems, and finance system integrations.Knowledge of broadcast systems would be a key advantage.Demonstrated experience managing multi-system, cross-country integration projects.Ability to work effectively in a remote, cross-cultural environment.Bachelor's or Master's in Computer Science or Business.Experience in the media or audio industry.Experience integrating CRM or audio sales systems such as HubSpot, Aquira, or i2.Experience working on projects integrating CRM and sales systems with SAP S4 and SAP MDG using CPI as the middleware.Familiarity with Brix CRM.Experience working with businesses across European markets - TBC.Cultural Fit: Collaborative and proactive leader who thrives in a remote, cross-functional environment. Problem-solver with strong project management and communication skills.
Package Description: Internal Bauer Academy – Wide range of learning opportunities to support with your Career Development.Opportunity to buy additional holiday.Enhanced Maternity and Paternity pay.Company pension.Cycle to work scheme, tech loan scheme, and group discounts for healthcare insurance.Discounted subscriptions on Bauer publications (50%).Opportunities to contribute to our Belonging@Bauer and Sustainability initiatives.Discounted high street vouchers.About Bauer Media Group: Bauer Media UK is part of the wider Bauer Media Group and is the No.1 UK Publisher and the No.1 Digital Commercial Audio broadcaster. We reach 25 million consumers across our Radio and Publishing brands such as Greatest Hits, KISS, Grazia, Today's Golfer, Absolute, TV Choice, Scala, Country Walking, Hits Radio, CAR, Magic, MCN, Jazz FM, Puzzles, and many more!
Bauer Media Group has remained one of the world's most successful media companies for nearly 150 years through our commitment to continuous innovation and consumer obsession. Founded in Hamburg in 1875 and now in our fifth generation of family ownership, our multi-national company operates in 13 countries across Europe, reaching 200 million consumers.
People are at the heart of everything we do. Inclusivity is part of who we are. We celebrate diversity in all its forms and encourage authenticity, knowing that our differences are celebrated.
What we will offer you: Quite simply, our promise to you is that Bauer Media is a great place to do great work with great people. Our people take an enormous amount of pride in the brands they support. They like their team members, and they feel supported by their managers. We all take collective responsibility for our culture because we know it has a ripple effect out across our brands. That's why our culture of inclusion at work, Belonging at Bauer, is at the heart of everything we do. Belonging at Bauer is about our dual goals of being as representative as we can of the audiences we serve and about creating a working environment where all our people feel able to bring their whole selves to work every day. It's part of everything we do, and everyone who works here is responsible. If you join us, you'll be an important part of this as well.
Our mental health at work: We're proud to be the driving force behind the "Where's your head at?" campaign, which is working to put Mental Health First Aiders on an equal footing with traditional workplace First Aiders. This is a priority for all of us that work at Bauer, and we now have fully trained Mental Health First Aiders supporting and working across all of our UK locations.
Learning and Development: As the only Media company to be in the top 100 apprenticeship employers, we are striving to always be a great place to do great work for all. Bauer is committed to offering learning and development initiatives through its Bauer Academy tailored to its people, empowering teams and individuals to grow and progress in their careers.
Please Note: We are actively seeking this position. You should hear from us within 48 hours of the expiry date. Please note on some occasions the role may be closed before the date shown or need to be extended.
Bauer Core Values: Passion: We LOVE what we do – it inspires, unifies, and challenges us. Our passion is contagious – both loud and quiet, making the impossible possible. Our desire for excellence fuels our ambition for personal and business growth.
Trust: We value honesty and integrity. Trust is our foundation, empowering our people to live up to their full potential. Entrepreneurship is our pursuit of opportunity – we are agile, focused, and resourceful.
If you have any feedback regarding our UK recruitment process please email ******; we would love to hear from you.
Location:
Peterborough, GB, PE2 6EA
Manchester, GB, M15 4PR
London, GB, NW1 2PL

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