Key Stakeholders: Director of Operations Head of Operational Transformation Change leads Outsource partners Commercial Leads (Directors and Heads of) Heads of across Group Operations and Leadership team Job Description Summary of role The Innovation Lead will support a tribe of operational colleagues in running proof of concepts (PoCs) to test and learn various initiatives to show which provide the biggest cost or margin benefits to the business.
This role is pivotal in identifying opportunities, trialling new technologies, and embedding successful initiatives into the wider operational teams.
The Innovation Lead will work closely with change and transformation leads to ensure seamless integration and demonstrate return on investment.
Role and Responsibilities Lead Proof of Concepts: Guide and support operational teams in designing, executing, and evaluating PoCs to identify beneficial initiatives.
Collaborate with Change Leads: Work alongside change and transformation leads to embed successful initiatives and ensure smooth transitions.
Identify Opportunities: Spot and evaluate new technologies and processes that could benefit the organization.
Demonstrate ROI: Develop metrics and methods to measure the success of initiatives and clearly communicate the ROI to stakeholders.
Leadership: Provide strong leadership to inspire and motivate the team, fostering a culture of innovation and continuous improvement through effective coaching.
Change Methodologies: Apply and adapt change management methodologies to ensure successful implementation of new initiatives.
Stakeholder Engagement: Engage with stakeholders at all levels to gather insights, gain buy-in, and ensure alignment with organizational goals.
Essential Skills Proven experience in leading innovation initiatives and managing PoCs.
Strong understanding of change management methodologies, particularly in a call centre environment.
Excellent leadership and team management skills.
Ability to identify and evaluate new technologies and processes.
Strong analytical skills with the ability to demonstrate ROI.
Excellent communication and stakeholder management skills.
Ability to document processes clearly and concisely.
Performance Measures OKRs are used to set objectives and measure performance Any other duties as appropriate and dependant on competency to perform.
Benefits of working with us Perkbox from day 1!
- Discounts, bonuses and awards!
Perkbox also includes a fantastic suite of tools for looking after your mental wellbeing.
Take some time for yourself - 26 days paid holidays plus bank holidays, +1 day leave for every years service up to 30 standard days.
And the option to buy more (Pro rata for FTC).
Health and fitness, private medical insurance - Following the successful completion of any probation period, membership to the company PMI & gym scheme is offered with the option to add additional family members (excluding less than 12 month contracts).
Discounted travel insurance - Discounted travel insurance policies with Staysure.
Pension - 5% matched pension, auto enrolment after 3 months.
Work hard, play hard - Fantastic team social events, including parties and on-site social Fridays.
Milestone gifts - Up to 2 milestone gifts per year.
Fund a goal - A chance to be nominated to fund a goal you have been striving for up to the value of £3,000.
Fancy food or a coffee?
- A subsidised on site canteen and Costa Coffee in Northampton.
Cycle to work - We'll support you with costs if you're someone who likes to cycle to work.
Giving back - We are committed to supporting our community and offer 1 day of volunteering a year for every employee.
Employee assistance programme - Health Assured who provide mental wellbeing support can be accessed through Perkbox.
Our Values Better Together Work as one team to get stuff done.aim to deliver the best for our customers, our communities, our business, and our people.
Keep It Real Inclusive and open minded.Proud, bold and above all, transparent.
Dare to be different positively disruptive, forward thinking, and ambitious.Never settle for mediocrity.
Do the right thing Treat people how they like to be treated.Really care about what we do, were accountable and we keep our promises.
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