INCOME OFFICER (SOCIAL HOUSING) - ONGOING TEMP - UP TO £21PH We have an exciting opportunity to recruit an experienced Income Officer on an ongoing, temporary basis to support our client who are a well-established housing association in their Income Maximisation team.
This is predominantly a home-working role, however will be required to attend the office once every couple of weeks for team meetings and to collect/return IT equipment.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Your new role Responsible for monitoring and managing your own caseload of customer accounts that require intervention to recover or prevent rent arrears or service charge arrears Coordinating and monitoring legal proceedings in relation to current & former tenant arrears, service charges & leasehold, and re-chargable amounts including the preparation of court paperwork Providing advice, guidance and support in relation to benefit claims including Universal credit, making referrals to external agencies where appropriate Handling inbound correspondence from customers via telephone, email and web chat, as well as making outbound calls to customers Implementing alternative payment arrangements where appropriate to minimise rent loss Attending County Court to progress possession claims What you'll need to succeed Experience of working in an Income Management position within a social housing environment Working knowledge of the arrears recovery process across a range of tenures, as well as a good understanding of the benefits system including Housing Benefit & Universal Credit Experience of dealing with difficult customers, some of whom may be vulnerable or high-risk Strong communication, interpersonal, listening, negotiation and influencing skills Ability to work well on own initiative and under pressure What you'll get in return Weekly pay Hourly rates up to £21ph Home working (will need to attend office every couple of weeks and be able to collect/return equipment) Ongoing temp contract until at least Jan 2025 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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