Job summary An exciting fixed term opportunity has arisen within the Imaging Directorate, Royal Stoke Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task.
This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support.
You will need to be able to communicate well at all levels and have good attention to detail .
Telephone / ICT skills are essential.
You will be a quick thinker who is able to juggle tasks, a team player and also a confident person who is able to work independently.
You will need to be flexible as the rota requires Monday to Sunday working including mornings, afternoons, long days, weekends, and bank holidays.
The role will also include occasional cover at County Hospital Imaging Reception.
Main duties of the job To welcome patients into the Imaging Department and attend them on the Imaging computerised system.
The patients attending could be for X-Ray, CT, MRI, Ultrasound and some Interventional Radiology.To complete administration duties including using a PC to process all the referrals coming in to the department, processing DNAs, actioning emails, answering the telephone, Batch Printing and booking patients into the the correct department together with some ad hoc duties as needed.
To liaise with all clinical Team Leaders and staff in the Imaging Department.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification Essential Essential Knowledge of Microsoft Office Good standard of Education - English and Maths Reception Experience Knowledge of Data Protection & Confidentiality Good Communication Skills Desirable NHS Experience Advance computer skills qualification Ability to deal with customers and handle enquiries Knowledge of CRIS Experience of handling complaints Data inputting Experience Essential Handling confidential information Experience of working in a fast paced demanding administration environment Experience of handling large volume of telephone calls Desirable Knowledge of Imaging Services