Job summary The role will involve , greeting and booking patients in on arrival at the hub site.We have various Hubs within the Wigan borough and sessions available are :-Monday to Friday 18:15 pm -22:15 pmSaturday & Sunday 10am - 16:00 pmThe above are at sites based - WN1, WN2,WN3,WN4,WN7,WA3,M46Full Inductions and traning will be provided.
Main duties of the job The role involves booking patients in on arrival, Professionally deal with any queries as they arise and keep the GP's informed if any changes occur to the prebooked appointments.To be confident with patients and professional at all times.Ensure a handover is completed to your service coordinator if applicable and all keys & equipment are returned to the designated place.Audit checks to be completed on every session and Patient surveys to be distributed accordingly to the patients on arrival.Experience is preferred but full training will be provided on induction.
About us Wigan GP Alliance is a well-established Primary Careprovider within the Borough of Wigan and Leigh, established in 2015 to respondto the Prime Ministers Challenge Fund.
The Alliance has grown to deliver itscore services and extended its delivery to provide many more services andadditional support for the whole Borough, reacting when required to in time ofneed eg Covid-19 response.We provide services across the whole Borough to anumber of fixed locations.
Job description Job responsibilities Demonstrate organisational skills with the ability to prioritiseworkload, work to deadlines and react positively to situations at short notice.
Willingness to work in a flexiblemanner as part of a team and to adapt working practices to suit the changingdemands of service requirements., for example supporting staff shortage andtelephony support.Goodunderstanding of the NHS IT systems.
(Training will be provided wherenecessary).To possess good interpersonal and communication skills and anability to operate with diplomacy.To have a good knowledge of Microsoft Outlook/ Office and itsapplications including experience of using Excel spreadsheets effectively.Able to work successfully both autonomously and as part of a team;maintaining good working relationships and knowing when to refer to others.To possess good organisation and logistical skills and apply ahigh attention to detail.
Person Specification Qualifications Essential Minimum Grade C in Maths and English, or equivalences.
Computer literate Confident communicator Flexible Desirable Knowledge of System one desirable, however full training will be provided.