Facilities Manager
1, experience led, brand-centric 360 lifestyle operator in the UK.
We're actually pretty special... totally unique to the market, we are the only operator across residential and commercial markets, encompassing block, property, asset, lettings, green space and estates management.
We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value.
From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.
We keep it real, by being good to do business with, and providing a great service.
We are looking for someone who embodies our brand values, wants to get stuck in, and help make the magic happen.
We're looking for a standout individual who has a true passion for delivering exceptional customer service and understands the intricacies of managing a large building and estate.
The perfect candidate thrives under pressure, demonstrates a passion for community, team management and consistently meets deadlines.
The remit of the Facilities Manager will include the following, but as a business we are about mucking in, pushing forward and making great things happen, although this list of responsibilities should give you a great idea of the opportunity.
Keeping up to date with legal requirements and best practices, with a particular focus on high-rise building standards.
Ensuring compliance with both internal H&S policies and external regulations.
Organising and delivering H&S training sessions and toolbox talks for relevant teams
Contractor Management
Responsible for the procurement and management of new and existing contractors
Reviewing and approving contractor Risk Assessments and Method Statements (RAMS).
Ensuring contractor work is conducted safely, documented thoroughly, and complies with internal policies and safety standards.
Overseeing asset management to ensure the property's long-term functionality and safety.
Monitoring and reporting on PPM schedules to support proactive building maintenance.
Conducting regular compliance checks and preparing detailed reports for management.
Managing building defects and supporting aftercare processes to ensure timely and effective resolution.
Ensuring documentation is accessible and regularly updated in line with policy or regulatory changes.
Regularly reviewing and updating management processes to foster continuous improvement.
Implementing feedback mechanisms to enhance efficiency and safety across building management practices.
Stakeholder Management
Engaging with stakeholders on facilities management and H&S matters, addressing any concerns and ensuring expectations are met.
Acting as a primary contact for H&S inquiries, coordinating responses to support seamless operations.
Supporting the Resident Experience Manager in managing complex maintenance issues and collaborating with the Estates and Neighbourhood Manager to ensure consistent standards.
Service Charge Compliance & Financial Management
Overseeing the budgeting and compliance related to service charges, ensuring transparency and accuracy in financial management.
Customer Service
Placing residents and customers at the centre of every interaction, ensuring an exceptional, resident-focused service experience.
We need someone who has passion and experience in delivering exceptional customer service.
You will have experience of driving quality and compliance across an organisation
You will know the industry, will have worked in facilities management within the residential sector, ideally with 5+ years' experience in a similar position.
You will have the experience and the ability to operate at a management level
You will be a member of a recognised professional body, with supporting qualifications e.g.
Able to manage and analyse data to drive performance and support decision making
Competitive salary
Discretionary annual bonus
26 days annual leave
Company Pension Scheme
Private Medical Insurance
Life Assurance
Voluntary benefits including gym membership discounts and cycle to work
It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.
The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective.
All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity.
Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.