Housing Officer

The role: Customer Service Officer - Housing Location: S ut ton Rate: £18 P/H Contract: Full Time Contact We are looking for a Customer Services Officer who will be responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards.
We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service Experience: Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications A proactive approach to responding to customer needs and expectations Be able to work as an individual and as a member of a team Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
Be capable of dealing with different customers and situations Desirable: Use of NEC (Northgate) or equivalent For more information please call Sam on 0161 667 0021