TITLE: Housekeeping Manager REPORTING TO: Director of Rooms Our esteemed client is looking to hire a housekeeping manager for their brand new hotel coming to Belfast early 2025.
MAIN PURPOSE OF THE JOB: To assist in the delivery of hotel revenue and profit growth by maximising sales opportunities and ensuring that your department is running smoothly and that the presentation, cleanliness and maintenance of the property is to the highest standards at all times.
MAIN DUTIES AND RESPONSIBILITIES Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements.
Carry out room checks to ensure that Housekeeping standards are followed at all times.
Assist with the servicing of bedrooms when required.
Monitor and oversee the Hotel laundry to ensure that output is kept in line with needs.
Ensure that staffing is adequate in all areas.
Deal with all VIP customers and make sure that their rooms are checked and that they have all the requirements requested.
Ensure that all checklists and reports are completed by the relevant person before the end of the shift.
That Housekeeping Storerooms and any areas used by Housekeeping are kept clean and tidy at all times.
All public areas are cleaned and well maintained.
Responsible for managing all lost property including logging and following up with Guest queries.
Ensure that you complete a handover to the next Manager at the end of your shift to ensure awareness of any issues that need to be followed up.
That high level of security is followed in relation to the control of master keys and guest bedrooms.
Ensure that an up to date maintenance log is maintained and that all issues are prioritised, and tasks assigned to the Maintenance Department.
To identify opportunities for resources and facilities to be shared between the properties and implement best practice To ensure that critical path analysis is completed for all refurbishment and R&M projects.
All projects must be completed within budgetary and time constraints To negotiate with suppliers for products, contracts and services and establish purchase agreements as required- ensuring the central purchasing are informed of any new issues.
To review standards for all décor, furniture and furnishings throughout the hotels and prepare 5-year plans for the capital workbook Prepare all expense budgets for the department.
To prepare annual payroll budget in line with forecast occupancies Ensure monthly forecasting is completed To actively manage all budgets in line with rooms occupancy Active participation in all elements of the recruitment of departmental employees.
To carry out appraisals with staff on a regular basis.
To ensure effective planning of staff holidays and lieu time.
Ensure effective process for managing staff and department communication meetings and briefings are carried out.
To establish and maintain the highest standards of cleanliness on all rooms and public areas To create routine cleaning plans so that all furniture, fittings, carpets and coverings are maintained at highest standard.
Purchasing of cleaning materials and light equipment as required.
To purchase uniforms and ensure control of issues and return.