Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.
Our staff help make a real difference to the quality of people's lives.
Homeownership Officer London based with a balance of home and office working £37,207 - £39,165 per year 37.5 hours per week – Monday to Friday We are looking to recruit a Homeownership Officer to join our Homeownership team based in London.
You will be responsible for delivering a responsive and customer focused homeownership management service to homeownership properties throughout the country.
In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression.
You will have the opportunity to develop your team and contribute to delivering a customer focused service.
The role of Homeownership Officer will include: Managing homeownership estates, including line managing scheme managers where appropriate Managing as per the lease and leasehold legislation Handling of service charge budgets and accounts Dealing with customer queries and disputes and complaints Estate inspections and ensuring health and safety compliance managed Skills and experiences: Knowledge and experience of working with homeownership properties (understanding leases and legislation) Good communication skills including letter writing skills Ability to understand service charge accounts and explain them to customers Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation Travel will be a requirement of the role, therefore a full valid driving licence is essential Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England.
We give our residents good quality, affordable homes in communities that they can be proud of.
As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.
The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 19 January 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – ****** We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values.
Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy.
We know having a range of ideas and opinions makes a difference.
We encourage and welcome applications from people from diverse backgrounds to support this mission.
We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.