Global Transformation Lead, Client Pathways, Senior Vice President
Global Transformation Lead, Client Pathways, Senior Vice PresidentApply locations Boston, Massachusetts London, England time type Full time posted on Posted 7 Days Ago time left to apply End Date: February 24, 2025 (30+ days left to apply) job requisition id R-765732
Purpose of the role We are seeking a highly skilled and proactive Global Transformation Lead for Client Pathways, SVP to lead and manage the Operating Model and Organizational Design change for a key client.
The Operating Model transformation will include both operational infrastructure and architecture change ensuring optimal functionality, resiliency, stability and scalability positioning the client for future growth with exemplary service delivery.
In this role, you will be responsible for leading the transformation and change initiatives required for Client Pathways to both stabilize and transform the client to target operating model.
The role will partner directly with the SVP Client Leads and Global Head of Alpha Operations, EVP to design and execute the strategic roadmap covering all aspects of the CORE Strategy (CORE: Client, Operations, Risk and Employee) and end-to-end transformation required.
The role will be the interface between all necessary corporate partners including but not limited to Global Technology partners, Risk, GHR and Finance.
Cross-functional collaboration to implement best practices, driving continuous improvement supporting our business objectives and delivering exceptional consultative leadership for transformation and change and all key requirements of the role.
Scope Transformation of targeted Client Pathway ClientsManagement of large global direct & in-direct (matrix) organizations across multiple locationsBusiness Rationale With the ambitious growth journey for the franchise and this specific client, this role will be critical to ensure effective implementation and execution of transformation initiatives over a multi-year strategy whilst ensuring consistent service, while transforming the operating infrastructure and architecture to achieve the target state operating model.
Key Responsibilities The role will consist of the following responsibilities:
Transformation Leadership, Strategy and Program Management Develop a vision, strategy and roadmap to deliver on the desired target operating model including; all processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on stability, risk mitigation and resiliencyLead the integration of the client on to the standard Bank applications and ensure effective design and execution of the operating model for successful service deliveryExtensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce riskExperience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth.
Continual Service Improvement experience required in order to manage large scale programsBroad-based support experience focused in a business facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirementsExcellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externallyAble to establish and sustain effective operational process and support practices that includes working with team members across multiple geographiesDrive the transformation of the operations infrastructure to align to Core and modernize systems architecture upskilling client teams on the benefits of enhanced operational capability and advanced architecture evolution for production, risk mitigation and service deliveryAble to demonstrate having delivered results in:Transformation and Change ManagementOperating Model and Organizational Design leadershipComplex Problem SolvingKnowledge ManagementService DeliveryRisk Mitigation and ManagementRecovery ManagementCapacity ManagementManage and direct regular budget activities and financial performance targets – focused on return on investment and positive operating leverageLead the performance management process that measures and evaluates progress against goalsFoster a culture of learning through education and knowledge sharing around reliability practices, processes, and toolsGood working knowledge of Operating Model, Organizational Design and program/project management methodologies and the role of technology resources in support of those methodologies.Actively promote our Diversity, Equity and Inclusion goals throughout the organizationEducation & Preferred Qualifications Technical Bachelor's degree20+ years of financial services experience with a large financial services firm or advisory/consulting firmHands-on real world global support experience neededLeadership experience of Transformation and Change ManagementApplicable Six SIGMA, LEAN or equivalent qualificationWhat we value Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regionsStrong written and verbal communicationsExcellent stakeholder and client managementStrong organizational and attention to details skillsMust be delivery focused and deadline oriented with the ability to provide technical expertise to resolve daily problemsSalary Range: $225,000 - $337,500 Annual
The range quoted above applies to the role in the primary location specified.
If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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