Knights is a legal and professional services business with around 1,500 colleagues delivering premium quality professional services to more than 10,000 clients from 26 office locations across the UK.
We empower our people to deliver outstanding advice to enable our clients to achieve their goals, allowing us all to thrive.Our clients receive the best service in the sector; combining the flexibility to service their needs on an individual level but doing so at scale with consistently excellent levels and quality of service.
Knights invests in the very best talent to enable the team, through our structured, modernised approach and supporting technology, to focus on understanding our clients' drivers thus building strong, longstanding and growing relationships with our clients.
This approach is at the heart of our vision to build the leading, full service legal and professional services business outside London.The Office Services TeamOffice Services is part of the Business Services team operating from a central base largely out of the Stoke office.
We are responsible for the day to day running of all of the Knights offices with a core central team and, unlike the other operational teams, also have Office Hosts in our offices providing local representation.Job Description – Front of House ManagerThe role of the Front of House Manager is to deliver a premium experience locally to all those within the office environment.
This is achieved by providing support to colleagues and hospitality to guests by actively encouraging the maintenance, and development, of the Knights culture and standards by creating a positive, support and respectful environment for everyone.As a Front of House manager, you will report into the Group Front of House Manager and work with the supervision and co-ordination of the central Office Services team to provide local support for all activities taking place within the office including:Leading a small team of four; Allocating breaks throughout the day, including lunchAllocating working positions, ensuring front of house is never left unattendedChecking all areas of The Brampton are are clean, tidy and fully stocked.Regular floor walksOrdering stock including consumables and stationeryLeading at events for set up and set downReporting cleaning/facilities issues via the app Being aware of all visitors into The BramptonChecking meeting rooms throughout the day Plus all duties of office host as below; Being an ambassador for Knights, welcoming all guests into our office, ensuring they are given a warm welcome by meeting guests at the door, taking their coats, offering refreshments and ensuring their comfort during their time with usWorking independently or (where relevant) in tandem with another Office Host to oversee hosting of the office in accordance with Knights policies and practices which include: Ensuring a tidy working environment is maintained including a clear desk policyKeeping appropriate levels of stock of consumables and stationery by placing regular orders with the central procurement teamWorking with the Hospitality team to ensure events/lunches are set up appropriately and run smoothly, ensuring any requests made to you are redirected correctlySetting up meeting rooms appropriately with refreshments and ensuring these are refreshed as and when requiredDealing with post - opening and distributing incoming post and parcels; and ensuring that outgoing post is sent on time each dayWelcoming new joiners – orientating them around the office, making appropriate introductions to colleagues, ensuring their comfort in the office by offering refreshments, assisting with IT issues such as logging in on their desk phones, docking laptops and using printers as well as informing them of key features such as fire exists, bathroom locations and tea pointsConducting regular floor walks around office to ensure that printers are always filled with the appropriate consumablesPerforming general housekeeping throughout the office during the day ensuring that everywhere is neat and clean with crockery being restocked as appropriateLiaising with the central Office Services team to support colleagues with all operational issues including maintenance, booking of couriers and meeting room bookingBeing the primary operational support within your office, supported by the central Office Services team to undertake a variety of operational tasksWorking with the Office Services Projects Manager to produce and update office seating plans periodicallyHosting local events and presenting food, beverages and specialist catering within the officeReporting maintenance needs and overseeing contractorsActing as the local representative for all other Business Services teams (IT, HR, Compliance, Data Management, Finance, Facilities) in each of the offices Working alongside the Hospitality teamUndertaking stock checks to ensure maintenance of suitable levels of stationery and other consumablesProviding reports to the central team Skills / qualities requiredPresentable and personable, front of house, strict dress code, position is uniformedAttention to detailHave excellent written and verbal communication skillsFlexibility, this position requires early starts (8am) or later finishes (6.30pm) IT literate, Microsoft Word, ExcelWilling to go above and beyond