We are looking for a Freelance Account Director to join our Client Services team in London.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills. This is a fantastic opportunity to work with some of the world's biggest brands such as Amazon, Ancestry, Google and The North Face. To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.
Role To manage several major global accounts and develop both existing and new client relationships.
Developing innovative and creative ideas and solutions for client campaignsBuilding client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customersMaximising revenue from clientPresenting to clients and attending client meetings and partner meetings and eventsMonitoring and understanding your clients' markets; be aware of market issues and competitive activityManage client reviews with senior clientsManaging a team to deliver effective performance from all levelsCreating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the clientCreating project plans and project specification documentsProducing accurate costs estimates, and ensures they are signed off by the client before work proceedsEnsuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditureEnsuring all billing is completed on timeEnsuring campaigns are efficiently delivered to exceptional standards, on time and in budgetWorking with partner agencies when delivering work as part of a wider campaignWorking with Finance to ensure invoices are paid on timeKeeping up to date with time sheets and expenses claimsThe overall quality of the final deliverable on projects that you manageQualifications Strong knowledge of social media, social-first and digital; how it works and the extent to which consumer conversation impacts major brandsA strong background of account management within a digital & Social Media environmentExperience of working with blue chip organisations and of managing an international client baseExperience managing a team effectively to achieve results from all levelsAble to effectively manage client relationships while delivering projects to the highest standard, on time and to budgetThe ability to analyse and resolve problems quickly and effectivelyAble to interact with people at all levels demonstrating tact, diplomacy, discretion and maturityExcellent written and verbal communication skillsExcellent organisational and time management skillsThe ability to work under pressure whilst keeping an eye for detailFlexibility to travel internationally, once restrictions are liftedAnalytical and creative thinkerProficient in using Microsoft Office, in particular Word, Excel and PowerPointMarketing or media related degree or equivalent experience.About 1000heads 1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world including Google, Intel, Diageo, Wella Professionals, Kia, Salomon and The North Face. 1000heads has offices around the world in New York City, Los Angeles, London, Berlin, Sydney and Melbourne.
1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
For more information on 1000heads, visit www.1000heads.com.
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