OVERALL SUMMARYTeam member of the Client Onboarding & Data Maintenance team, part of the Client Operations functions and responsible for client onboarding and client data maintenance.
This covers both CBAM and Third Party (custody and non-custody).The overall client onboarding team is driven by front office (who verify AML and complete Client Due Diligence), with the client onboarding divisions responsible for validation of instruction, associated client communication, third party administration, accurate and timely data input, managing workflow and 3rd party provider relationship management.
Complete and error-free input will be essential to establishing new relationships on the right footing.RESPONSIBILITIESAccurate and timely processing of new business for new and existing clients.
This includes but is not limited to validation of client instruction, new client/portfolio set ups, online access set up, ongoing fee shapes/structures, reporting pack settings, income preferences, bank account recording and all other applicable data items including associated client contactAccurate and timely processing of existing client static data changes, including, but not limited to, change of address, change of bank details, ongoing fee amendments and online access maintenance.
This includes associated client contactDaily interaction with internal and Third Party systems adhering to applicable SLAs and workflow managementAdherence to all departmental proceduresClose liaison with other teams and departments across the business to ensure all processes run smoothly and effectivelyDocument management - ensure documentation is scanned/saved and archived in accordance with department operating proceduresAssist the Incident Management and Service Management Teams in the resolution of queriesParticipation in the Appraisal and Development SchemeTo inform Line Manager of areas of concern and issues that may arise.Demonstrate the Firm's Business Principles (Client, Excellence, People & Integrity).Regulatory responsibilities ¦ Compliance/T&CAbility to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and 'platforms.'High levels of accuracy and attention to detailAbility to work quickly and accurately within very tight deadlines, and prioritise effectively Good team player with the ability to work on own initiative and willing to respond to varying requestsFlexibility and availability to work overtime during peak workload periodsExcellent communication skills (written and verbal)IT proficiencyProactive nature to gain efficienciesPrevious data entry and paperwork checking experience desirable.Previous customer/client service experience would be an advantage.As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce.
We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee.
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