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Submit before 11:55pm Thur 28th Nov Base Salary is £36,320 + Pension of £10,521 P.A added also 3 days a week of your choosing in our Bradford hub 25 days holiday + more About Us To ensure the delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.
About the Role Our Facilities Manager influences with their knowledge and shares their passion for a safe, inspirational and inclusive working environment to provide a better way of working for all colleagues.
Delivering: - Manage the delivery of FM services in the Regional Centre and Specialist Sites including legacy sites in line with agreed contract performance levels and customer requirements.
Demonstrate a proactive approach by ensuring any customer complaints are effectively resolved, and communication and engagement with key stakeholders is transparent and responsive.
Supporting the development/evolution of our customer focused services whilst coordinating the performance of hard and soft FM contractors to drive improvement.
Review and report on supplier performance, including analysis of risk assessments and technical documents to the Estates team to ensure statutory obligations are maintained.
Managing escalations through the contractual process as the need arises by handling and owning raised issues to resolution ensuring effective risk management is applied.
Encouraging leadership and direction of junior team members, in addition to adopting a collaborative and supportive approach with the rest of the onsite Workplace Operations Team.
Person Specification A collaborator wanting to enhance customer service at all levels, providing feedback where appropriate.
An individual who reaches out across the wider organisation and supplies extra support when needed.
A planner, approver and implementer of projects within budget who evaluates risks that affects FM space and the building user including works which result in loss of service or building closure.
Adopting a thorough approach that demonstrates attention to detail by testing and redefining new spaces effectively and safely.
An engager and assessor who provides safe communication spaces for hard and soft FM suppliers and landlords whilst supervising and ensuring performance is regularly assessed.
A leader who can self-manage and develop who approaches difficult conversations with managers and colleagues sensitively.
Informing and reassuring throughout, be a supporter in mobilising new service providers and de-mobilisation of existing suppliers.
Essential Criteria Recent substantial experience within a facilities management / contract management function.
Clear demonstration of FM Skills in both meeting customer needs and handling supplier relationships.
Demonstration of strong customer relationship management and customer service ethos.
Understanding key performance related schedules within contracts including assurance of KPIs/SLAs.
Hold an IWFM Certificate Level 4 or equivalent OR to take up the qualification within 24 months of commencing role.
Desirable Criteria IWIFM Level 4 National Security Vetting Once in post, you will be required to successfully acquire National Security Vetting clearance at Security Check (SC) level.
The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance.