The following are the core responsibilities of the receptionist/administrator.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Using specialist tools to extract the data needed Responding to data-related queries and keeping track of these Analysing data to identify trends Setting up processes and systems to make working with data more efficient Researching new ways to make use of data Producing reports and charts communicating trends within data to non-specialists Presenting information generated from data to clients and managers.
Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Action all incoming faxes Signpost patients to the correct service Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Process calling letters are requested Process all DNA letters in accordance with current policy Action GP2GP tasks Read code data on EMIS Web Photocopy documentation as required File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Scanning of patient related documentation and attaching scanned documents to patient's healthcare records Process requests for information i.e.
SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area always Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Requirements
Desired but not essential:
Working with the general public Administrative duties Excellent communication and interpersonal skills Strong IT skills (Microsoft Office) Clear, polite telephone manner Time management Flexible and cooperative Integrity and loyalty